Accounts Receivable, Dispute and Deductions Specialist

Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.

The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing and primary metals. Linde's industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions.

For more information about the company and its products and services, please visit

At Linde, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world's leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.

Accounts Receivable, Dispute and Deductions Specialist (Full Time) Brampton, ON
Primary Purpose
The Dispute and Deduction Specialist will be an integral member for the Accounts Receivable Team and play a key role in managing and resolving customer disputes and deduction claims to ensure accurate invoicing, timely collection and minimize revenue leakage. The role will work closely with cross functional teams to investigate, review and ensure timely resolution, and drive root cause analysis to prevent future occurrences.

Key Accountabilities

• Investigate, resolve customer deductions, chargeback, billing, payment or disputes that are preventing an invoice to be remitted.
• Ensure correct categorization (Pricing, Damages, Purchase Order, etc.)
• Review supporting documentation and correspondence to validate legitimacy of claim
• Partner with internal departments (Sales, Sales Support, Customer Services, AR & Branch) to ensure accurate and timely processing and resolution
• Track and monitor open deductions and aging to ensure timely resolution
• Communicate with customers to clarify, request additional information, or challenge unauthorized/rejected claims
• Identify trends and provide actionable insights of recurring issues, and recommend process improvements to avoid future deductions
• Escalate issues as needed
• Respond to service and support requests/inquires
• Maintain detailed documentation of communications, disputes, and resolution
• Produce and maintain reporting dashboards and Key Performance Indicators (KPIs) to track progress
• Lead periodic status updates with Key Account Managers (KAM) and Leadership Teams
• Ensure compliance with company policies and procedures

Education

• Post-Secondary Degree or Diploma with a concentration in Finance/Accounting or related Discipline

Experience

• 3 + years Accounts Receivable Experience (Business to Business and/or Business to Consumer)
• Previous Dispute/Deduction resolution experience and asset.
• Working knowledge of large ERP system (JD Edwards, SAP, Oracle)

Knowledge / Skills / Abilities

• Intermediate to advanced MS Office Applications; specifically, Excel
• Excellent written and verbal communication skills; Bilingual in French (written and verbal) is a definite asset
• Detail-oriented, analytical and strategic thinker
• Strong relationship building and customer service skills with the ability to solve it right the first time
• Self-starter and excellent organization and time management skills
• Ability to prioritize workflow, operate independently in a demanding, fast-paced environment to deliver results with a continuous improvement mindset to support best in class process
• Strong team player, understanding that you deliver as a team
• Must be dependable and accountable (attendance and punctuality)

Linde has an extensive background check process which may include but is not limited to, a criminal background review, and may also include reference checks, employment and education verification.
Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.
We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Primary Location
Ontario-Brampton

Schedule
Full-time

Job
FiCo

Unposting Date
Ongoing