Service Writer

1 week ago


Sturgeon County AB, Canada Brown's Mechanical Ltd Full time

Job Overview

We are hiring a full time service writer at our automotive shop in sturgeon county. Duties include answering phones, booking appointments, making estimates and invoices, taking payment. There will be other odd jobs as well as the odd parts run. The ideal candidate is very organized with attention to detail, excellent communication skills and enjoys customer service. Parts experience is an asset but not a requirement for the job.

Duties

  • Greet customers promptly and professionally, establishing a positive rapport.
  • Listen carefully to customer concerns regarding vehicle performance or issues.
  • Write detailed service descriptions and repair orders based on customer input and technician assessments.
  • Upsell additional services or repairs that align with customer needs, enhancing service department revenue.
  • Handle cash transactions accurately and process payments efficiently.
  • Coordinate with technicians to prioritize repairs and ensure timely completion of services.
  • Communicate repair status updates to customers throughout the service process.
  • Maintain organized records of all service transactions and customer interactions.
  • Assist

Job Type: Full-time

Pay: $25.00-$35.00 per hour

Expected hours: 40 per week

Work Location: In person


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