Service Writer/parts Person

7 days ago


Red Deer County, Canada Excel Repair Full time

**Job Overview**
We are seeking a dedicated and knowledgeable Service Writer/Parts Person to join our team. In this role, you will serve as the primary point of contact for customers seeking heavy duty mechanical services. You will utilize your mechanical knowledge and customer service skills to assess customer needs, provide accurate service recommendations, and ensure a seamless experience from start to finish. Your ability to communicate effectively will be key in enhancing customer satisfaction and driving sales.

**Duties**
- Greet customers promptly and professionally as they arrive at the service department.
- Listen to customer concerns and document their requests accurately.
- Utilize your mechanical knowledge to assess vehicle or equipment issues and recommend appropriate services.
- Prepare detailed service estimates and communicate them clearly to customers.
- Handle cash transactions accurately and maintain proper records of all financial interactions.
- Collaborate with mechanics and technicians to ensure timely completion of services.
- Follow up with customers post-service to ensure satisfaction and address any further concerns.
- Order appropriate parts for delivery or pickup.

**Requirements**:

- **Previous heavy duty shop experience is preferred but not required.**:

- **Mechanic experience or strong mechanical knowledge is essential for understanding customer needs.**:

- Excellent customer service skills with a focus on building relationships and trust with clients.
- Familiarity with heavy duty repair processes and terminology is important.
- Knowledge of heavy duty parts and suppliers is essential.
- Strong cash handling skills with attention to detail in financial transactions. Join our team as a Service Writer where your expertise will contribute significantly to our commitment to exceptional heavy duty service

Pay: $30.00-$35.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care

Work Location: In person



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