Engagement and Stewardship Catalyst

Effect Hope is seeking a highly motivated and skilled Engagement and Stewardship Catalyst to serve as a vital operational force, fueling our mission to bring hope and restoration to people affected by neglected tropical diseases across the globe.

This is a critical role that directly ensures the sustainability and accountability of our life-changing work, all while operating out of a deep commitment to Jesus and the call to serve vulnerable people.

Location:
This role is offered as a remote or home-based hybrid position. While we strongly encourage applications from candidates residing near Markham, Ontario, qualified candidates from across Canada are welcome to apply.

Status:
full-time

Salary Range:
$50,000 to $65,000 annually + benefits and pension

Immediate Supervisor:
Director of Development

As the
Engagement and Stewardship Catalyst
at Effect Hope You will be the essential bridge, translating the passion and generosity of our supporters into
measurable, sustained impact
. If you thrive on process optimization while maintaining authentic warmth, your operational rigor and genuine care—motivated by your faith—will directly secure life-changing treatments for some of the world's most marginalized people.

This role requires a commitment to excellence in systems management and a dedication to the faithful stewardship of our mission partners.

About Effect Hope

Effect Hope is a Canadian Christian global health organization. For more than 132 years, we have been partnering with other organizations to strengthen healthcare systems across Africa and Asia. We are Canada's only global health organization focused exclusively on Neglected Tropical Diseases, working with some of the world's most underserved people and communities. We work with our committed supporters here in Canada and globally with our partners to be champions of hope.

In 2024, Effect Hope was recognized by Charity Intelligence Canada as a "Top Ten Impact Charity" and a "Top Ten International Impact Charity."

What We Offer

By joining our dynamic team, you will be part of a community that values collaboration, innovation, and compassion. We offer a range of benefits including a competitive salary, medical/dental/vision plan, and matching pension plan. Our head office is located in Markham, Ontario. In this home-based hybrid role, you will experience and enhance community with opportunities to fellowship, pray with your colleagues, and be encouraged in your faith. You will join a Christian organization of experienced and thoughtful leaders committed to investing their time to grow and develop others.

Responsibilities

A. Donor Engagement and Cultivation (Highly Relational Focus)

• Relationship Management & Execution: Manage the execution and maintain the consistent voice and communication for all personalized and standard donor messaging (e.g., thank yous, welcome series, renewal asks), ensuring warmth, gratitude, and clear articulation of impact.

• Mid-Level Cultivation & Stewardship: Collaborate with the Director of Development to design and execute tailored plans specifically targeting new and mid-level givers to increase their engagement, commitment.

• Relationship Coordination: Meticulously prepare all meeting logistics, necessary documents, presentations, and personalized follow-up for high-level partner and donor engagements, as requested by the Director of Development.

B. Strategic Giving: Donor-Centric Communications & Foundation Partnerships

• Grant & Foundation Reporting: Champion the full grant lifecycle, from prospect identification and crafting compelling, mission-aligned proposals to managing budget

coordination and ensuring timely, detailed final reporting to foundation and grant partners.

• Acquisition Strategy & Content Leadership: Implement the strategic development and application of a donor-centric perspective across all direct mail and digital acquisition efforts. Collaborate with the Marketing team to strengthen content, timing, and narrative, ensuring we capture the right information for future engagement.

• Communication Alignment: Partner with the Marketing/Communications team to review and elevate all fundraising content (appeals, grant narratives, campaign materials), maintaining a compelling narrative that clearly demonstrates impact across the entire donor journey.

C. Data Strategy and Systems Development (Detail-Oriented Focus)

• Data Strategy & Segmentation: Design and coordinate the strategic segmentation for all donor communication lists (including direct mail and digital), ensuring the optimal message reaches the right donor at the right time to maximize response rates.

• Process Improvement & Oversight: Working closely with the Operations team, maintain the meticulous integrity of donor records in the CRM database and conduct regular audits of the donor journey to identify and implement process refinements (e.g., automated follow-up triggers) that enhance the donor experience and improve team efficiency.

• Reporting & Analysis: Work in collaboration with Operations to pull segmented lists and analytical reports on donor retention, upgrade metrics, and campaign performance to inform fundraising strategy and forecast needs.

D. Special Project and Executive Support

• Project Coordination: Serves as the dedicated, high-detail coordinator for high-priority, time-sensitive special projects, as assigned by the Director, ranging from major donor event logistics to call campaigns.

What You Bring to the Role

Qualifications and Qualities

• A commitment to the mandate of Effect Hope and a growing relationship with Jesus Christ

• Passion for Effect Hope's mission and commitment to global health and social impact

• A minimum of 3–5 years of progressive experience in non-profit development operations, fundraising, or institutional giving role.

• Demonstrated proficiency and hands-on experience utilizing a robust CRM database (working knowledge/experience with Raiser's Edge is an asset) for advanced functions, including meticulous data entry, strategic segmentation, custom list pulls, and performance reporting.

• Proven ability to manage complex project timelines and write persuasive, accurate materials, including:

o Experience overseeing the full lifecycle of grant management (from research and proposal submission

to financial reporting).

o Familiarity with the production and coordination of mass-market direct mail or acquisition campaigns

(working with external vendors, timelines, and list segmentation).

• Exceptional organizational and administrative skills with an unwavering commitment to detail, systems thinking, and process improvement. Experience auditing donor journeys and implementing systematic refinements (e.g., automation triggers).

• Demonstrated ability to handle high-touch, relationship-focused interactions (in-person, email, and phone) with donors, maintaining a professional, service-oriented demeanor.

• Collaboration: Proven history of working effectively in a cross-functional team environment (Marketing, Finance, Operations) to achieve shared goals and execute multi-channel communications.

• A curious nature and dedication to continuous learning

Competencies

Analytical Thinking / Decision Making / Problem Solving
– Applies systematic, logical reasoning when analyzing and interpreting data and information; considers the various issues and components of the problem/situation, develops sequential steps to address the situation, and determines rational timeframes and priorities; considers the issue from various angles, develops multiple solutions, and adapts approach as required.

Planning and Organizing / Results and Service Orientation
- Effectively manages multiple, competing priorities under pressure and with superior attention to detail. The candidate must be highly self-directed and fully accountable for workflow management in a hybrid environment, successfully balancing independence with the ability to take direction. Demonstrates exceptional reliability, proactively adapting priorities in response to changing needs, and ensuring timely follow-through on all commitments and inquiries. Maintains the highest standard of professionalism and service orientation, reviewing all work to ensure a quality product is delivered.

Relationship Building and Communication
- Excellent verbal and written skills; ensures that communication efforts meet the needs of various groups and is properly understood; demonstrates appropriate communication during difficult, high-stress, or emotional situations.

Teamwork
- Works cooperatively and effectively with others to reach a common goal; participates in group activities, fostering a team environment; communicates effectively and shares knowledge.

How to Apply

As noted above, the selected candidate must be willing to commit to our Vision, Mission and values. Effect Hope is a Christian mission with a donor base that is primarily of the Christian faith. Candidates must be comfortable with this position and be willing to work in this environment with a broad range of Christian perspectives.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please email your resume and portfolio directly to with "Graphic Designer" in the subject line and include a cover letter telling us why this role interests you.

We thank all those who apply; however, only those selected for an interview will be contacted. We review applications on an ongoing basis. The position will be held open until a suitable candidate has been found.