Lead Windows Administrator

Inviting applications for the role of
[Lead Consultant], [Windows Administrator]

Job Title: Lead Windows Administrator

Location: Montreal, QC (Day one onsite with 5 days work from office)

Duration: Full-time

• The purpose of this job is to support and work on remediation of vulnerabilities and support Windows Systems, Virtualization, Implementing and troubleshooting of critical IT systems. Vulnerability remediation.
• Expert in Configuring and administering windows server 2008/2012/2016/2022.
• Good understanding of Exchange 2016 and Office 365 related issues.
• Good understanding of Enterprise Vault
• Maintain servers both physical and VM environment (HP SimpliVity) with maximum uptime.
• Mastered in trouble shooting windows OS issues for L1 & L2 issues in windows environment.
• Firm understanding of Windows security including file system permissions, file sharing, event logging, performance monitoring and disk administration.
• Responsible for third-level support for all server related issues. Implemented security policy and virus protection.
• Participate in complete system builds, upgrades, migrations and patch management.
• Preparation and maintenance of documentation of technologies, standards and procedures.
• Administration of server consolidation program through use of VMware ESX server and VMware Virtual Center, creating VMs, using/building VM templates and customization files, and scheduling tasks.
• Hardening and Monitoring of VM's ESX server's CPU, Memory, Disk, Network Utilization for Security Compliance.
• Server hardware troubleshooting by using through ILO and HP SIM.
• Configure & troubleshooting in Exchange Server with Enterprise Vault / Archiving
• Hardware firmware upgrade for physical servers like HP, Dell and IBM.
• Performance optimization, regular health checks on servers and Systematic Troubleshooting of problems.
• Involved in Customizing VM's Memory, hard disk, NIC and Analyzing log files, Resources utilizing monitoring.
• Install racked and stacked HP ProLiant Blade Servers, Dell Power Edge Servers in multiple data centers. Familiar with HP ILO, Dell Tools.
• Create new VMware virtual machines to meet the specifications provided by the Client.
• Involve in On Call rotation for supporting production strictly maintaining SLAs.
• Perform necessary analysis to provide all required evidence to support the project requirements.
• Handle day-to-day incidents and requests arising in the environment with respect to Windows within SLA.
• Provide escalation support for Windows team.
• Manage and complete assigned projects
• Must be willing to handle varying shifts.

Qualifications we seek in you

Minimum Qualifications

• Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.

• Or

• A degree in Computer Science, IT, Systems Engineering or a related qualification.

Preferred Qualifications/ Skills

• Strong Analytical and problem-solving skills
• Ability to effectively interact with upper management for presentation of new functionality and solving problems
• Strong written and verbal communication skills.
• Ability to work under pressure in a fast-paced environment.
• Willingness to work on-call in emergency or priority issues.
• Ability to take independent initiative when needed
• Capital Markets Domain knowledge is preferred.
• Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
• Basic understanding of IT infrastructure and troubleshooting.
• Technical and system expertise in relevant IT workstreams.
• Strong analytical and problem-solving skills.
• Advanced troubleshooting, including the ability to delve into more complex issues, which require a deeper understanding of systems and applications.
• Specialized knowledge in specific areas allows them to tackle intricate problems.
• Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.
• Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and team partnership and collaboration.
• Escalation to L3 Support in a timely manner when challenges require an even higher level of expertise and/or experience.
• Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.
• Capability to coordinate and execute projects assigned

Why join Genpact?

• Lead AI-first transformation
  – Build and scale AI solutions that redefine industries
• Make an impact
  – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career
  —Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best
  – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI
  – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture
  – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.