IT Administrator

About Nakisa
Nakisa is a global leader in AI-powered enterprise software for Human Resources, Financial Management, and Commercial Real Estate (CRE). Our cloud platform powers mission-critical operations for 1,100+ organizations in 135 countries and serves millions of users.

We are building the next wave of enterprise applications with Nakisa AI. Our products use retrieval-augmented generation (RAG) with secure API integrations to large language models. Customer data stays private and auditable, and we never use client data to train third-party models. This privacy-first design gives enterprises trustworthy AI they can run in production.

What sets us apart is a single platform that connects these functions on shared data models, a focus on high-stakes, compliance-heavy workflows, and a culture anchored in Fairness, Integrity, Service, and Humility. Recognized among Canada's top employers, we offer hybrid work, supportive leaders, and clear growth paths. Join us to ship reliable, privacy-first AI at global scale.

Join us to deliver reliable, privacy-first AI for enterprises at scale.

About the Role
We are seeking a highly skilled and motivated
IT Administrator
to join our team. The ideal candidate will be responsible for managing and maintaining enterprise IT systems, cloud platforms, and on-premises infrastructure. This role involves ensuring security, reliability, automation, and scalability across a wide range of technologies, with a strong focus on innovation and operational excellence. This position will also act as a backup buddy for other senior team members, ensuring continuity and reliable IT operations.

Responsibilities

• Own, manage and support Microsoft 365 services including but not limited to SharePoint Online, Exchange, Dynamics 365 CRM.
• Manage and administer Active Directory and domain services, including group policies, identity management, and DNS/DHCP.
• Configure, Manage Windows and Linux servers in both physical and virtualized environments (VMware, Hyper-V), SAN storage, UPS and high availability systems.
• Automate IT tasks and processes using Ansible, PowerShell, Python, and other relevant tools.
• Develop scripts and automation workflows to enhance efficiency and reduce manual work.
• Manage backup and recovery solutions, ensuring compliance with internal and external requirements and SLAs.
• Own and manage, employee accounts provisioning automations, Microsoft Intune, and asset inventory systems.
• Implement system updates, apply patches, and enforce security best practices across servers, applications, and infrastructure.
• Maintain and troubleshoot security solutions such as Firewalls, Endpoint Detection & Response (EDR), and Email security system.
• Monitor system performance and proactively troubleshoot and resolve issues.
• Participate in escalated end-user support tickets requiring advanced troubleshooting.
• Develop, maintain, and improve clear system documentation, runbooks, and knowledge base articles.
• Collaborate on departmental projects and cross-functional IT initiatives.

Required Qualifications

• A bachelor's degree in computer engineering or computer science or any relevant or related field.
• Minimum 3-5 years of experience as a System Administrator or in a similar IT infrastructure role.
• Strong knowledge of AD structure, group policies, OU management, federation, DNS/DHCP, and authentication protocols.
• Hands-on experience with Microsoft 365 administration (users, licenses, compliance, security), SharePoint Online, Exchange Online, and Dynamics 365 for Sales integration and support.
• Strong scripting experience with PowerShell, Python, or similar.
• Hands-on experience with Windows Servers, Linux administration (multiple distributions) and Ansible.
• Proficiency in VMware virtualization environments (vSphere, ESXi, vCenter).
• Understanding of backup solutions and disaster recovery practices.
• Strong understanding of AI technologies and their applications in IT administration (automation, predictive analytics, anomaly detection).
• Strong knowledge and experience in server room management including cooling, electrical power distribution, UPS management, etc.
• Experience configuring and maintaining firewalls, EDR, SIEM, and email security platforms.
• strong understanding of patch management, endpoint hardening, and compliance requirements.
• Experience with Atlassian Service Desk and change/incident management processes.
• Strong problem-solving skills, with the ability to manage issues under pressure.
• Excellent communication skills and a collaborative, team-oriented mindset.
• Ability to adapt to fast-changing environments and learn new technologies quickly.
• Committed to delivering high-quality results and continuous improvement.
• Self-motivated and proactive, with a commitment to continuous learning and improvement.

Assets (Preferred Certifications)

• VMware certification.
• Microsoft 365 Administrator Certified
• Microsoft Certified: Windows Server Hybrid Administrator Associate.
• Linux server administration certifications

Why Join Us?

• This is not just another System Administrator role — it's a chance to grow, innovate, and shape the future of IT operations. By joining us, you will:
• Gain hands-on experience across a wide range of enterprise technologies including Microsoft 365, Dynamics 365, Windows/Linux, virtualization, and security platforms.
• Work with modern automation tools (Ansible, PowerShell, Python) and leverage AI-driven solutions to transform IT operations.
• Be part of an environment where continuous learning and professional development are encouraged and supported.

Why Nakisa?

Flexibility:
Hybrid work (1–2 days in our downtown Montréal office) plus up to 8 weeks of "work from anywhere" each year.

Time off:
Starting at 3 weeks' vacation, a paid week off at year end, an extra paid summer day off, personal and volunteer days, and generous sick leave.

Health & wellness:
Comprehensive health, dental, and life insurance including telemedicine from day one.

Financial security:
RRSP matching up to 4% from day one and a home internet allowance.

Active lifestyle:
Free gym access in our downtown office building and half-price Bixi membership.

Social perks:
Regular events to unwind with colleagues such as game nights, summer picnic, holiday party, excursions, and more.

Career growth:
Mentorship, education assistance (80% up to $1,500 per year) and reimbursement of role-relevant professional dues.

Culture:
A supportive, values-driven team with leaders who care.

Make your impact at Nakisa.
If building privacy-first AI for global enterprises motivates you, apply today and help shape the future of enterprise software.

• Location: Montréal (hybrid)
• Visa or relocation: not available
• Hiring process: recruiter conversation, hiring manager interview, and a panel or skills assessment depending on the role
• Apply even if not a perfect match: potential and drive matter here

Apply today.