Senior Business System Analyst, Digital

The Opportunity:  At Equitable, our focus is on making a meaningful impact in the lives of Canadians by putting clients at the heart of everything we do. We lead with empathy, act with intention, stay curious, and support one another every step of the way. If you're looking for purpose-driven work in a collaborative and inclusive environment where your voice is heard, and your growth is encouraged we'd love to connect.
We are seeking a highly motivated Senior Business Systems Analyst to join our Individual Wealth IT team In this role, the successful candidate will be a highly analytical specialist, responsible for both business and technical analysis, focused on bringing efficiency and business value to various business teams utilizing components of Equitable's capture, imaging, and business process automation solutions.
 We are looking for an individual who is passionate about how technology drives business. Someone who understands how continuous improvement and automation can help business succeed today and in our future. Are you a passionate analytical specialist and collaborator that speaks the language of both the business and technology? Are you excited about creating a digitization solution that provides exemplary end-user experience? Do you enjoy partnering with technical specialists and a wide variety of business teams to analyze and solve challenges?
 
Join one of the Waterloo Area's Top Employers for 2025 and Southwestern Ontario's Top Employers for 2024 and be part of something that matters.
Position Title: Senior Business Systems Analyst, DigitalReports To: Senior Technology Manager, DigitalDepartment: IT Individual Wealth Term:  Temporary Full-Time, Twelve (12) Month Contract
 
Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
 What you will be doing:

Provide systems analysis, problem solving and documentation for medium to large workflow/automation requests and projects in support critical business objectives
Engage and collaborate closely with our business partners, Development team members and other IT groups to successfully define solution specifications which align to the business needs and enhance the client experience
Triage various enhancement requests across the enterprise of business teams and decipher business value and determine prioritization
Provide leadership to team members and peers by collaborating with others and holding self and team accountable for results
Ensure that all projects delivered meet the established organization standards and audit controls
Continuously enhance knowledge of business domains and their products/services
Identify process improvements opportunities proactively
Help ensure a solid solution is delivered that meets the stakeholders' needs
Assist in quality assurance testing, including creation and execution of test strategies, test plans, executing test cases and defect management

What you will bring:

5-8 years of experience in Business Systems Analyst role
Minimum 2 years' experience in insurance or financial services industry
CCBA or CBAP or working towards designation
Previous Business Analyst and Quality Assurance experience
Degree in Computer Science, Software Engineering, or a related discipline
Waterfall and/or Agile methodology experience
Experience with Case Management and Business Process Automation solutions.
Strong analytical ability to apply critical thinking and high attention to evidence-based details, and keen observation/reasoning skills   
Excellent verbal and written communications skills. Ability to clearly articulate complicated ideas, and communicate technical information to non-technical audiences
Experience writing functional requirements, use cases and process flows
Team-oriented and skilled in working within a collaborative environment. Strong interpersonal and partnership building skills; can reach out and engage a variety of individuals
Experience in the use of analytical/modeling tools for both processes and data
In-depth understanding of the overall system development methodology
In-depth understanding of insurance business concepts, typical supporting systems, architecture, procedures, and functions 
In-depth understanding of application infrastructure, database and technical platforms  
Experience and/or proficient in many of the following:

System Design and workflow concepts
Web and client/server architectures
Knowledge of database design
Test Management tools (Azure Test Plans, other QA tools)
MS Office Tools including Microsoft Access, Visio & Excel
Working knowledge of SQL, C#, .Net and SOAP or REST APIs
Knowledge and Experience with Agile, Scrum, Kanban
Exposure to CI/DevOps
Code analysis for the purpose of understanding system functionality  

What's in it for you:

A workplace where care, passion, and curiosity aren't just values, they're how we work, grow, and succeed together every day;
A healthy work-life balance with employee wellness top of mind;
We value open, honest communication between team members, challenging each other to continually improve;
Employee resource groups that support an inclusive work environment;
An onsite, full-service cafeteria with a variety of daily options;
Regular EQ Together events focused on company togetherness and collaboration.

As part of the recruitment process, candidates may be asked to complete an assessment and will be required to undergo background screening, in accordance with company policy. 
 
At Equitable, we're committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at , we're happy to help.
Your base pay will be based on your skills, qualifications, experience, and education.
If you're selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what's included.

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