Bilingual Administrative Assistant II

2 weeks ago

Nova Scotia, Canada Compunnel Inc. Full time

Bilingual Administrative Assistant II - Remote

Story Behind the Need

  • Business group: SISIP Life. SISIP is a program offered for the military and reserve; supports life operations, life benefits and life claims.
  • Project: BAU activities.

Summary:
The main function of an administrative assistant is to provide high-level administrative support by conducting research, handling information requests and performing clerical functions.

Typical Day in Role

Your responsibilities will include (but are not limited to):

  • Administration of new applications
  • Maintenance of application files and follow up on required documentation
  • Receive, input and provide client and member support on requests for new life insurance coverage requiring medical underwriting
  • Provide maintenance of pending applications and follow ups for additional information, as required by the Medical Underwriter
  • Provide clerical support to the team & other daily administration duties
  • Support in ad-hoc projects or related tasks
  • Open, sort and distribute incoming correspondence, including faxes and emails.
  • Prepare responses to correspondence containing routing inquiries.

Candidate Requirements/Must Have Skills:

  • 2-4 years of previous customer service/admin experience required
  • Verbal and written communication skills
  • Demonstrated ability to keep information organized and confidential.
  • Previous experience with computer applications, such as Microsoft Word and Excel
  • Experience with CRM systems required

Soft Skills:

  • Multi-tasking
  • Customer service skills and interpersonal skills
  • Ability to work independently and manage one at a time
  • Detail Oriented **
  • Take initiative and demonstrate accountability**

Nice-To-Have Skills:

  • bilingual French/English

Education:

  • High school diploma or GED required

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