Director of Retail Operations

2 weeks ago

Toronto, Ontario, Canada Cash 4 You Corp. Full time $120,000 - $180,000 per year

Director of Retail Operations

Location: Cambridge, ON (In-Office, with Field Travel Across Ontario)

Type: Full-Time

About the Role

This isn't a retail-sales job. It's a system-leadership role for someone who's run high-stakes consumer-finance networks—people who understand lending, compliance, and financial performance at the ground level. You'll own the performance, discipline, and leadership culture across every branch in the company.

You'll:

  • Own growth, PAR, attach rate, and compliance performance across all branches.
  • Drive execution through structured OKRs, Weekly Blueprints, and data-based coaching.
  • Build and develop high-signal Ops Managers and Branch Managers who think in systems, not slogans.
  • Translate financial and credit metrics into daily operational standards.
  • Partner with Credit Risk, Tech, and Corporate Ops to align lending, compliance, and customer experience.
  • Lead retail recruiting, training, and incentive programs that build long-term capability, not turnover.

You Are:

  • A proven operator with 10 + years leading multi-site consumer-finance, fintech, or retail-banking operations.
  • Deeply fluent in P&L logic—you can see a PAR trend and know the root cause before the spreadsheet loads.
  • A builder who loves systems, precision, and high-accountability culture.
  • The kind of leader who fixes the process, not the PowerPoint.

Why Join Us:

You'll work directly with the Founder to rebuild the most disciplined retail-lending network in Canada. No bureaucracy. No corporate theater. Just outcomes, ownership, and speed.

Job Types: Full-time, Permanent

Work Location: On the road

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