Inside Sales Representative

2 weeks ago

Vaughan, Ontario, Canada FASTSIGNS Vaughan Full time

Customer Service Representative / Inside Sales

FASTSIGNS of Vaughan

FASTSIGNS of Vaughan is seeking a highly organized, sales-capable Customer Service Representative / Inside Sales Professional to manage customer interactions, prepare estimates, and drive project execution from inquiry through completion.

This role is best suited for candidates who are comfortable in a fast-paced, production-driven environment, can handle multiple priorities simultaneously, and understand that customer service and sales performance go hand-in-hand.

Key Responsibilities

  • Serve as the primary point of contact for walk-in, phone, email, and eCommerce customers
  • Qualify customer needs and recommend appropriate signage and visual communication solutions
  • Prepare accurate estimates, work orders, and process payments in a timely manner
  • Proactively follow up on leads, referrals, and active quotes to close business
  • Coordinate artwork approvals and clearly communicate order status and timelines
  • Support outbound sales and in-center marketing initiatives
  • Maintain accurate records and follow established FASTSIGNS procedures

Sales & Performance Expectations

  • Consistently convert inbound inquiries into confirmed orders
  • Actively follow up on open estimates and dormant leads
  • Support revenue growth through solution-based recommendations and upselling where appropriate
  • Maintain accuracy, responsiveness, and professionalism under deadline pressure

Qualifications

  • Proven customer service and inside sales capability (order-taking only experience will not be a fit)
  • Strong written and verbal communication skills
  • High attention to detail and ability to manage multiple jobs simultaneously
  • Fluency in Google Workspace (Gmail, Docs, Sheets) and Microsoft Office
  • Comfortable using ChatGPT and AI-based tools for drafting emails, refining customer communication, and workflow support
  • Fast, accurate typing and confidence working across multiple systems
  • Experience in signage, printing, or visual communications is strongly preferred

What We Offer

  • Full-time, stable position in a performance-driven FASTSIGNS center
  • Structured training and clear expectations
  • Opportunity to grow skills in sales, estimating, and project coordination
  • Professional, accountable, team-oriented work environment

Apply only if you are comfortable balancing customer service, sales accountability, and operational accuracy in a production environment.

Job Type: Full-time

Pay: $18.00-$22.00 per hour

Expected hours: 40 per week

Ability to commute/relocate:

  • Vaughan, ON: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 4 years (required)

Licence/Certification:

  • Driving Licence (preferred)

Location:

  • Vaughan, ON (preferred)

Work Location: In person

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