ServiceNow Specialist

6 days ago

Regina, Saskatchewan, Canada InSync Systems Full time $80,000 - $120,000 per year

We are looking for a
ServiceNow Specialist
for a
6-month contract position, with possible extensions
in
Regina, Saskatchewan.
Must be legally entitled to work in Canada.

Position is available as on-site or remote within Canada. Working hours are from 8am- 4:30pm CST.

Role Description

Our client is seeking a specialist experienced in the implementation, configuration, and setup of the ServiceNow Software Asset Management (SAM) module. The specialist will be responsible for leading the setup, implementation, configuration, deployment, and training and knowledge transition for ongoing internal support of ServiceNow's Software Asset Management Module (SAM) within the organization.

Responsibilities

  • Lead the setup and implementation of the Company's ServiceNow SAM module, including configuration, integrations and deployment.
  • Collaborate with internal stakeholders to define requirements, workflows, and reporting needs.
  • Provide training and knowledge transfer to internal teams for ongoing configuration, support, and management of the ServiceNow SAM module.
  • Establish processes for software discovery, normalization, reconciliation, and lifecycle management.
  • Ensure alignment with IT Asset Management (ITAM) best practices.

Required Skills and Experience

  • Proven experience in successfully implementing, configuring, deploying and operationalizing the ServiceNow SAM module
  • Strong understanding of ITAM and SAM principles.
  • Experience with ServiceNow Discovery, Software Model Library (SML), and Normalization Data Services (NDS)
  • Experience with SaaS license management and integrations, including visibility into SaaS usage and entitlements.
  • Proven experience configuring vendor specific modules including but not limited to: Microsoft, SUSE Linux, RedHat Enterprise Linux, and Oracle as part of SAM.
  • Proven experience with utilizing discovery tools such as Microsoft SCCM and Intune, and their integration with ServiceNow.
  • Familiarity with license models (e.g. per-user, per-device, concurrent subscription) and compliance
  • Ability to integrate SAM with other ServiceNow modules
  • ServiceNow certifications

Expected Deliverables

  • A fully configured and operational ServiceNow SAM module, integrated with existing ServiceNow components and external discovery tools (e.g., SCCM, Intune, etc.).
  • Integration with CMDB and procurement systems as needed.
  • Automated workflows for software reclamation and license alerts.
  • Documented SAM processes and workflows, including software lifecycle management, license reconciliation, and compliance tracking.
  • Integration of SaaS license data into ServiceNow.
  • Implementation of KPIs, dashboards and reports for visibility and optimization.
  • Training materials and knowledge transfer sessions for internal teams.
  • Post-go-live support plan and internal ownership transition.

Business Outcomes

  • Improved
    visibility and control
    over software assets across the organization.
  • Enhanced
    license compliance
    and reduced audit risk.
  • Optimized
    software spend
    through identification of unused or underutilized licenses.
  • Streamlined
    software request and approval
    workflows.
  • Strengthened alignment between IT, procurement, and finance through accurate asset data.
  • Foundation for ongoing
    ITAM maturity and governance
    .

Please note that while all applications are appreciated,
only candidates selected for interview will be contacted.

InSync Systems Inc.
is a privately-owned boutique Canadian Resourcing and Consulting Services Company that works closely with a range of corporate clients across multiple industries to bring them solutions that effectively address their business needs.

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