ServiceNow Specialist

4 weeks ago

Regina, Canada Dasro Consulting Inc. Full time

Dasro is looking for a ServiceNow Specialist for a 6-month contract for one of its clients in Regina, SK.

Location: Onsite / Remote, Regina SK

Term: 6-months with potential for extension

Duties And Responsibilities Include

- Lead the setup and implementation of the clients ServiceNow SAM module, including configuration, integrations and deployment.
- Collaborate with internal stakeholders to define requirements, workflows, and reporting needs.
- Provide training and knowledge transfer to internal teams for ongoing configuration, support, and management of the ServiceNow SAM module.
- Establish processes for software discovery, normalization, reconciliation, and lifecycle management.
- Ensure alignment with IT Asset Management (ITAM) best practices.

Must Haves

- Proven experience in successfully implementing, configuring, deploying and operationalizing the ServiceNow SAM module,
- Strong understanding of ITAM and SAM principles.
- Experience with ServiceNow Discovery, Software Model Library (SML), and Normalization Data Services (NDS)
- Experience with SaaS license management and integrations, including visibility into SaaS usage and entitlements.
- Proven experience configuring vendor specific modules including but not limited to: Microsoft, SUSE Linux, RedHat Enterprise Linux, and Oracle as part of SAM.
- Proven experience with utilizing discovery tools such as Microsoft SCCM and Intune, and their integration with ServiceNow.
- Familiarity with license models (e.g. per-user, per-device, concurrent subscription) and compliance
- Ability to integrate SAM with other ServiceNow modules
- ServiceNow certifications

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