Front Desk Agent
1 day ago
About the Role
We are seeking a friendly, professional, and detail-oriented Front Desk Agent to join our hotel team. As the first point of contact for our guests, you will play a key role in creating a welcoming, efficient, and memorable guest experience. This role requires strong communication skills, a positive attitude, and the ability to multitask in a fast-paced hospitality environment.
Key Responsibilities
- Provide exceptional customer service to all guests before, during, and after their stay
- Manage guest check-ins and check-outs efficiently and accurately
- Process reservations, cancellations, room changes, and billing transactions
- Handle guest inquiries, requests, and concerns professionally and promptly
- Operate the property management system (PMS) and maintain accurate guest records
- Balance daily cash, credit card, and direct billing transactions
- Communicate effectively with housekeeping, maintenance, and management teams
- Ensure lobby and front desk areas are clean, organized, and presentable
- Follow all hotel policies, procedures, and safety standards
Qualifications & Skills
- Previous hotel front desk or customer service experience preferred
- Strong interpersonal and communication skills
- Excellent organizational and multitasking abilities
- Professional appearance and positive attitude
- Ability to remain calm and solution-focused under pressure
- Basic computer skills; experience with hotel PMS systems is an asset
- Ability to work flexible shifts, including evenings, weekends, and holidays
Job Type: Part-time
Pay: $17.85-$20.00 per hour
Work Location: In person
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