Front Desk Agent

1 day ago


Victoria BC VW Y, Canada Victoria Hospitality Group Full time

About the Role

We are seeking a friendly, professional, and detail-oriented Front Desk Agent to join our hotel team. As the first point of contact for our guests, you will play a key role in creating a welcoming, efficient, and memorable guest experience. This role requires strong communication skills, a positive attitude, and the ability to multitask in a fast-paced hospitality environment.

Key Responsibilities

  • Provide exceptional customer service to all guests before, during, and after their stay
  • Manage guest check-ins and check-outs efficiently and accurately
  • Process reservations, cancellations, room changes, and billing transactions
  • Handle guest inquiries, requests, and concerns professionally and promptly
  • Operate the property management system (PMS) and maintain accurate guest records
  • Balance daily cash, credit card, and direct billing transactions
  • Communicate effectively with housekeeping, maintenance, and management teams
  • Ensure lobby and front desk areas are clean, organized, and presentable
  • Follow all hotel policies, procedures, and safety standards

Qualifications & Skills

  • Previous hotel front desk or customer service experience preferred
  • Strong interpersonal and communication skills
  • Excellent organizational and multitasking abilities
  • Professional appearance and positive attitude
  • Ability to remain calm and solution-focused under pressure
  • Basic computer skills; experience with hotel PMS systems is an asset
  • Ability to work flexible shifts, including evenings, weekends, and holidays

Job Type: Part-time

Pay: $17.85-$20.00 per hour

Work Location: In person


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