Care Coordinator

2 weeks ago

Concord ON LK B, Canada Inhouse Full time $70,000 - $80,000 per year

Position Overview

The Care Coordinator is responsible for overseeing and coordinating all aspects of the Wellness Department to ensure the safe, effective, and high-quality delivery of resident care services. This role provides clinical leadership to the nursing and personal support team, ensures compliance with RHRA standards and internal policies, and fosters a culture of professionalism, accountability, and compassion.

Works collaboratively with the Director of Operations, physicians, families, and interdisciplinary team members to promote resident independence, dignity, and well-being.

Key Responsibilities

Leadership & Oversight

  • Lead and supervise all nursing and personal support staff (RPNs, PSWs, and wellness aides).
  • Provide ongoing coaching, mentoring, and performance management to ensure high standards of resident care.
  • Prepare and manage department schedules and ensure adequate coverage 24/7.
  • Support staff education, skills development, and adherence to best practices.

Resident Care Management

  • Oversee the development, implementation, and evaluation of individualized resident care plans.
  • Ensure all assessments and documentation are completed accurately and in a timely manner.
  • Monitor medication administration processes and compliance with medication policies.
  • Coordinate with physicians, pharmacists, and allied health professionals regarding resident care needs.
  • Participate in care conferences, admissions, discharges, and resident/family meetings as required.

Regulatory Compliance & Risk Management

  • Ensure compliance with the Retirement Homes Act, RHRA regulations, and internal policies.
  • Maintain accurate and confidential resident health records.
  • Conduct audits (care plans, MARs, incident reports, etc.) and follow up on corrective actions.
  • Report and manage incidents, complaints, and infection control concerns promptly.
  • Lead internal audits and readiness for RHRA inspections and Ministry reviews.

Collaboration & Communication

  • Work collaboratively with all departments to promote holistic resident care (Culinary, Recreation, Environmental, etc.).
  • Communicate professionally with residents, families, and external partners.
  • Act as the primary clinical contact for resident health-related concerns.
  • Participate in management meetings and contribute to operational improvement strategies.

Administrative Duties

  • Oversee departmental budget and expenses; review invoices and payroll with the Controller.
  • Maintain accurate records for staffing, training, and compliance.
  • Prepare reports for the Director of Operations, RHRA, and other stakeholders as required.
  • Lead monthly wellness meetings and staff training sessions.

Qualifications

  • Current Certificate of Registration with the College of Nurses of Ontario (CNO) as a Registered Nurse (RN) or Registered Practical Nurse (RPN).
  • Minimum 3–5 years of leadership experience in a retirement, long-term care, or healthcare setting.
  • Strong knowledge of RHRA regulations, Retirement Homes Act, infection prevention, and medication management standards.
  • Proven leadership, organizational, and interpersonal communication skills.
  • Ability to handle sensitive information with tact and confidentiality.
  • Current CPR and First Aid certification.
  • Clear Vulnerable Sector Police Check required prior to employment.

Core Competencies

  • Clinical judgment and decision-making
  • Team leadership and staff development
  • Accountability and integrity
  • Effective communication and problem solving
  • Resident-centred approach to care
  • Time management and prioritization

Job Type: Full-time

Pay: $70,000.00-$80,000.00 per year

Benefits:

  • Dental care
  • On-site parking

Work Location: In person

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