Service Manager

Join the Novus Automotive Team at Clarington Kia

Since opening our doors, Clarington Kia has prioritized exceptional customer service, earning an enviable reputation among our customers. For our team, it's always about putting the customer first and we are dedicated to exceeding expectations and consistently delivering more.

As we continue to grow, we have a fantastic opportunity for a Service Manager to join our growing team. If you have a passion for the automotive industry and enjoy building strong relationships with customers – we want to hear from you

Meet Novus Automotive: In 2024, we launched a forward-thinking dealership brand that encompasses five dealerships across the Durham Region, including Clarington Kia. We are Novus Automotive, dedicated to reshaping the relationship between dealerships and drivers by crafting seamless experiences that bring peace of mind to the road.

Key Responsibilities:

• Support the General Manager in overseeing daily service operations, including scheduling, team coordination, and warranty approvals.
• Drive sales growth by communicating upsell opportunities and promoting additional services to customers, both through your own efforts and by supporting the team in doing the same.
• Ensure exceptional customer satisfaction by addressing concerns, providing updates, and offering solutions to service-related issues.
• Guide and motivate a team of service advisors, technicians, and support staff to achieve performance targets and maintain service excellence.
• Oversee the service department's workflow and track job progress to ensure efficient turnaround times.
• Collaborate with the Parts Department to maintain proper stock levels of necessary parts and supplies.
• Review and process service orders accurately to ensure precise billing.
• Maintain a clean, organized, and safe work environment.
• Cultivate and strengthen customer relationships to foster loyalty and encourage repeat business.
• Stay current on product knowledge, manufacturer updates, and industry best practices.
• Assist the General Manager with the onboarding and continuous development of new and current team members.

Qualifications:

• 3 years experience in the automotive industry, ideally an experienced service advisor, Service Manager, or similar role is an asset.
• Ability to motivate and guide a team.
• Proven ability to upsell and drive sales growth.
• Excellent communication skills with the ability to interact professionally with customers, team members, and vendors.
• Strong problem-solving skills with a focus on customer satisfaction.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Knowledge of automotive systems, services, and repair processes.
• Valid driver's license and clean driving record.
• Able to multi task and handle a high work order count.

What we bring:

• A growing organization with growth opportunities
• Aggressive compensation package with industry leading benefits
• Paid time off to support you right from the start Including, 5 paid personal days, 3 weeks of vacation time (with 4 weeks after 5 years, and 5 weeks after 10 years), 2 paid volunteer days, 3 paid bereavement days and 5 paid new parent leave days.
• Enrollment in our comprehensive benefit plan day one.
• Additional employee benefits - vehicle purchase program - educational assistance programs – car allowance program – more.
• Ongoing professional training (product and sales) with experienced management support.
• A supportive and great team environment.

We thank you for your interest in employment with Clarington KIA, however, only applicants selected for an interview will be contacted.

Novus Automotive is committed to providing accessible employment practices that are following the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation during any stage of the recruitment process.

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Paid time off

Ability to commute/relocate:

• Bowmanville, ON L1C 5M2: reliably commute or plan to relocate before starting work (required)

Experience:

• Service Advisor/Manager: 3 years (required)

Licence/Certification:

• Class G Licence (required)

Work Location: In person