Current jobs related to Customer Service Representative - Langley BC - GoFor

  • Customer Service Representative

    10 minutes ago

    Langley, BC, Canada Nutri-Lawn Full time

    JOB DESCRIPTIONCustomer Support RepresentativeReports to: Contact Centre ManagerOverviewAt NutriBuzz, we believe in delivering exceptional customer experiences by providing expert support and personalized service. As a Customer Support Representative, you will be the voice of NutriBuzz, ensuring our customers receive timely assistance, accurate...

  • Customer Service Representative

    1 hour ago

    Langley, BC, Canada Graybar Canada Limited Full time

    Job BriefThis role proactively seeks out customer needs to sell a Graybar solution that provides total customer satisfaction. This position supports orders, pricing and billing.Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.Graybar Canada is a...

  • Customer Service Representative

    11 minutes ago

    Langley, BC, Canada Wilsonart International Full time

    Win at WilsonartAt Wilsonart, we don't just make surfaces—we build careers. When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and powered by people who care.You'll be surrounded by teammates who take pride in their work and look out for one another. You'll have the chance to learn, grow and...

  • Customer Service Representative

    23 minutes ago

    (Unit #) Langley Bypass, Langley, BC, Canada Homes Alive Pets Full time

    Why Homes Alive Pets?This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet.You'll immediately notice a refreshing shopping...

  • Customer Service Representative

    7 days ago

    Langley, Canada Cup O' Cafe Full time

    Overview: We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. **Duties**: - Should have experience in coffee making. - Assist customers with product information, pricing, and availability - Process...

  • Customer Service

    2 weeks ago

    Langley, Canada Apex Extrusions Ltd Full time

    Apex Aluminum Extrusions Ltd. is a state-of-the-art aluminum extrusion factory located in Langley, British Columbia. With a 170,000 square foot facility and some of the most modern equipment in its industry, we believe in the extensive use of technology and in the ongoing investment and development of our processes and people. As a market leader, we are...

  • Customer Service Representative

    2 weeks ago

    Langley, Canada Brenntag Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: Our team in **Langley** currently has an opening for a **Customer Service Representative** **YOUR ROLE & RESPONSIBILITIES**: - Ensure all activities are conducted in accordance with health, safety, quality and environmental management systems as well as corporate and local policies. - Accurately manage the order...

  • Customer Service Representative

    7 days ago

    Langley, Canada GoFor Full time

    At Groundstar, we are looking for highly skilled, enthusiastic, and self-driven individuals to join our team. We are a technology-driven logistics company that brings together retailers, wholesalers, general contractors, and tradespeople matching them in real-time with vehicle fleet operators, individual owner/operators, and rental fleet operators. Using...

  • Customer Service Representative

    7 days ago

    Langley, Canada UPPERCUTS BARBERSHOP LTD Full time

    **About Us**: Uppercuts Barbershop Ltd. is a well-established barbershop known for our exceptional service and welcoming environment. We are committed to providing a top-notch experience for our clients, and we are expanding our team to continue delivering excellence. **Job Summary** **Responsibilities** - Provide accurate information about products and...

  • CN Customer Service Representative

    5 days ago

    Langley, BC, Canada Oldcastle BuildingEnvelope Full time

    Come Join UsFrom apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500...

Customer Service Representative

1 hour ago

Langley BC, Canada GoFor Full time

About Gofor Delivers Inc.

Gofor Delivers Inc. is a leading last-mile logistics provider, delivering exceptional appliance and non-appliance services with a focus on care, sustainability, and community impact. With a commitment to innovation and service excellence, we're rethinking the last mile to better serve both customers and the environment. Learn more at Let's Deliver Better, Together.

General Summary:

Reporting to the Director of Operations, the Customer Service Representative will be responsible for effectively and efficiently responding to inbound requests from Groundstar customers in a manner that meets or exceeds the customer SLA and with an exceptional communication style that provides a truly outstanding customer experience. Customer Service Representatives will proactively and effectively communicate with customers and drivers to ensure the highest compliance with established delivery service levels.

Customer Service Representatives will receive and process inbound phone calls, texts, emails, or chats from customers, consignees, and drivers who are in the process of delivering items on behalf of Groundstar customers. Ultimately, it is the job of the Customer Service Representative is to ensure all customer, consignee, and driver requests are cared for because of the valued part of Groundstars business that they are.

The Customer Care operation currently operates from 6:30 AM to 12:00 AM 6 days a week. Business requirements may dictate the addition of a 7th day at some point in the future. Shifts will be created to provide adequate coverage against these hours and Customer Service Representative shifts will rotate as necessary to meet these needs.

Primary Duties and Responsibilities:

  • Responsible for professional, timely, and effective customer, consignee, and driver interaction via phone calls, text email, or chat as well as system messages.

  • Process customer and driver adjustments/credits where needed.

  • Maintaining a positive attitude to strengthen customer engagement, minimize customer turnover and maximize customer experience.

  • Efficiently respond to inbound service requests while complying with established service levels.

  • Professionally answer phone calls from customers, consignees, and drivers requesting assistance in resolving issues.

  • Work on a tight deadline and be willing to handle multiple issues/calls at the same time.

  • Proactively collaborate with our Market and Regional Logistics Management team along with the Dispatch organization to ensure service level compliance and eliminate any potential delivery failures or manage customer escalations.

  • Promptly report all instances of customer dissatisfaction to our customer care management to resolve the issue proactively.

  • Communicate all instances of driver issues or concerns to our Driver Happiness team and make recommendations based on information gathered to resolve any issues proactively.

  • Perform other duties and projects as assigned.

Qualifications & Skills:

  • 2 or more years of mid/high volume customer care experience.

  • College Diploma is required, and a bachelor's degree or other advanced education is preferred.

  • Experience in delivery management is an asset.

  • Active listener with excellent communication skills.

  • Excellent client management and interpersonal skills.

  • Possess the following personal qualities: integrity, creativity, high standards, commitment, ethical values, and achievement-oriented.

  • Excellent problem-solving skills.

  • Ability to remain calm during challenging situations.

  • Ability to build and maintain lasting relationships with customers, drivers, and employees.

  • Ability to be flexible and work extended hours as required.

  • Having the ability to make hard and fast decisions within a data-driven environment is crucial to success and taking responsibility for actions.

  • Familiarity with leading Customer Care tools, capabilities, and usage

  • Ability to be proactive and oversee upcoming challenges.

  • Strong time management skills.

  • Ability to work effectively and collaborate with other teams/functions.

  • Be able to take direction and feedback.

  • Computer literacy, including effective working skills in Google Workspace applications and tools (Gmail, Google Calendar, Google Docs, Google Sheets, Google Slides, and Google Meet).

Working Conditions:

The Customer Service Representative position will require working on-site, at our office in Langley, BC.

We are dedicated to pursuing and hiring a diverse workforce with varied experiences, perspectives, and opinions. We believe diversity helps our team perform better and enables us to build an outstanding product for our customers. We are an equal-opportunity employer and are committed to working with applicants requesting accommodation at any stage of the hiring process.