Service Advisor

6 days ago

North Vancouver BC VP R, Canada -cbbe-454a-9d23-88d3fc6fa435 Full time

An excellent opportunity with a quickly growing, dynamic business…

The Cam Clark Auto Group is seeking a Service Advisor for our Cam Clark Ford location in North Vancouver, BC.

With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to offer an amazing employee experience as well

In the position of Service Advisor reporting to the Service Manager, the successful candidate will be responsible for the scheduling and organization of service appointments by phone and online, taking payment upon vehicle completion and supporting the entire customer experience.

You will be accountable for:

  • Answer phone calls and schedule customer appointments.
  • Discuss details of requested service with customers (i.e. What is involved, length of time required).
  • Telephone customers to remind them of upcoming appointments.
  • Communicate customer feedback to service advisor or service manager.
  • Control incoming customer traffic by assigning customers to service advisors.
  • Inform customers of expected wait times.
  • Inform service advisors of upcoming appointments and schedules.
  • Make changes to customer information in the database as required.
  • Schedule first service appointment for newly sold vehicles.
  • Coordinate shuttle services for customers as required.
  • Explains benefits of fixed appointment.
  • Check system for outstanding recalls, in service dates and extended warranty and vehicle.
  • Contact special order parts customers and confirm appointments, or if parts have not arrived re- book appointment.
  • Other Duties as assigned.

To be successful in this role, you must have:

  • A valid driver's license and clean driver abstract.
  • High School Diploma, G.E.D. or equivalent.
  • Previous experience as a Service Advisor, preferably 2 to 3 years
  • Confident and professional phone manner
  • Strong computer and Internet skills
  • Detail-oriented and excellent organizational and multi-tasking skills
  • Strong record of positive customer satisfaction results
  • Excellent problem-solving and conflict resolution skills in order to resolve customer issues.
  • Proven ability to work cohesively with employees and managers as part of a team.

We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $60,000.00-$80,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Experience:

  • service advisor: 1 year (required)
  • Customer service: 1 year (required)

Work Location: In person

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