Assistant Service Advisor

1 week ago

Vancouver BC VP N, Canada Docksteader Subaru Full time


Looking for a great
opportunity to work in Canada's largest Automotive Group? Join the Family
today, the Dilawri Lifestyle is waiting for you

Dilawri life is full of excitement, click here for a glimpse into the road ahead. 

Docksteader Subaru is currently looking to fill a
position of an Assistant Service Advisor

Reporting to the Service Manager, the Assistant Service Advisor is responsible for promptly and
courteously serving all service customers. This person will ensure they
accurately obtain all required information on repair orders, fully explain
required work and obtain proper authorization for the required work while
maintaining focus on Customer Satisfaction and Labor Sales.

**CDK experience would be an asset**



Duties and
Responsibilities:

  • Ensure
    customer satisfaction.
  • Promptly meet
    and greet all clients in a friendly and courteous manner
  • Handle client
    concerns and/or misunderstandings with courtesy and tact
  • Complete
    vehicle inspections
  • Obtain
    pre-authorization costs, parts availability, and payments
  • Review and
    monitor all appointment files, recommendations, scheduled maintenance, and
    check for previous service recommendations
  • Explain what
    service/repair is recommended to customers
  • Monitor
    repair process, check job status and update work in process
  • Monitor all
    repair orders from opening to closing and ensure that customers are
    updated on progress
  • Review CSI
    monthly score and day to day performance
  • Review with
    the customer loaner policies and warranty details
  • Other duties
    as assigned by management

Advantages of the Dilawri
Lifestyle: 

  • First hand mentoring from
    auto industry leaders
  • Innovative, exciting work
    environment
  • Employee discounts on
    vehicle purchases and leases
  • Employee discounts on
    service and parts
  • Career growth
    opportunities
  • Competitive compensation
  • Generous benefit package
  • Exclusive Dilawri offers
  • A true Family culture
 

Dilawri Group
of Companies is Canada's largest automotive group with 75 + franchised dealerships representing
35 + automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta,
British Columbia, and Washington DC. Privately
owned and operated by the Dilawri family since 1985, the company continues to
expand its footprint in Canada, building on its history of excellence in the
automotive industry. With more than 4,000 employees, Dilawri Group of Companies
is proud to offer exceptional products and customer service in every
dealership.

Dilawri Group
of Companies is not only a leader in the automotive industry, it is also a
leader in the communities it serves, having established The Dilawri Foundation
in 2002. The Dilawri Foundation has contributed tens of millions of dollars
throughout Canada supporting a variety of charitable causes.

Go to our
website to see more about our company and the many reasons why you will want to
work for us

We do thank all
applicants in advance, but only those selected for an interview will be
contacted. Thank you for your interest.


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