Case Manager

ABOUT US

Since 1954, CCI Ottawa has been dedicated to cultivating a vibrant and inclusive city where immigrants and refugees are supported, connected, and empowered. We are a full service settlement agency with multiple departments that offer a wide range of programs and services. Using a client-centred approach, we offer targeted case management. We do needs assessments, support with official documents and paperwork, information and orientation sessions, crisis counselling, housing assistance, translation, language classes, and help navigating public services such and agencies such as healthcare, the CRA, Service Ontario, and many others. In addition we offer programs that help newcomers become socially and economically connected, whether through sports, recreation, cultural activities, or job search and networking support. CCI also offers these services in a youth specific context. Finally, CCI Ottawa operates 4 Transitional Housing Sites. Each site provides shelter, food, and wrap around services to support clients as they move into permanent accommodations.

POSITION SUMMARY

Under the directions of Program Manager, the Case Manager is responsible for delivering a client-centered, comprehensive settlement services for eligible clients facing multiple barriers to integration. This role involves conducting thorough needs and assets assessments, developing and implementing individualized settlement plans, and providing coordinated referrals to settlement and community services. The Case Manager will conduct regular check-ins, monitor progress, and provide personalized, intensive support to enhance client capacity and independence. The role requires a deep understanding of client needs and the ability to facilitate access to a broad range of services and supports.

Employment status: Full time Contract from November 10, 2025 to February 10, 2026

Hourly rate: $30.09

Deadline date to apply: 5PM EST, October 22, 2025

Open to: Internal/External candidates

Location: 230 Queen street

MAIN DUTIES & RESPONSIBILITIES

Under the direction of the Program Manager, the Case Manager will:

• Conduct needs assessments, develop individualized settlement action plans, and provide one-on-one or group orientation, information, and referrals to help clients access community resources and meet settlement needs.

• Advocate on behalf of clients to improve access to services and translate/interpret for clients as necessary to navigate Canadian systems.

• Prepare clients to access mainstream networks, monitor progress, and adjust plans as needed for ongoing support.

• Reach out to clients and service providers, organize activities based on newcomer needs, and recruit volunteers to mentor or peer support newcomers.

• Work collaboratively with staff and volunteers to ensure effective event planning and delivery, ensuring services meet the needs of newcomers.

• Maintain accurate records, prepare reports, and document services provided, as required by the program manager.

• Participate in meetings and activities that foster understanding of newcomer issues and needs, and perform additional duties as assigned.

QUALIFICATIONS

(Education, Knowledge, Experience, Skills)

• Post-secondary education in Social Work, Human Services, or a related field, or an equivalent combination of education and experience.

• Minimum 3 years of experience in case management or a similar role, preferably within a settlement or social services setting.

• Strong understanding of settlement services, community resources, and barriers to integration for newcomers.

• Proven ability to conduct comprehensive assessments and develop effective settlement plans.

• Excellent communication skills, both verbal and written, with the ability to engage with clients from diverse backgrounds.

• Demonstrated ability to provide personalized support and facilitate access to a range of services.

• Strong organizational skills with the ability to manage multiple cases and priorities effectively.

• Experience with crisis intervention and problem-solving in high-stress situations.

• Proficiency in Microsoft Office 365 and case management software.

• Knowledge of relevant policies, regulations, and best practices in case management.

All internal applicants must inform their supervisor of their intention to apply for the position.

Resume must be submitted by October 22, 2025 at 5 pm. Applications will only be accepted electronically. Only candidates selected for an interview will be contacted. No phone calls, please.

The Catholic Centre for Immigrants (CCI) is committed to being an equal opportunity employer.

Please advise in advance if you require any accommodation during the application or selection process. CCI is committed to employment equity and encourages candidates to self-identify as visible minorities; people from culturally diverse backgrounds; people of all gender identities and sexual orientations; Indigenous peoples; and persons with disabilities.