Disability Case Manager

You’re passionate about **helping people **through their recovery and return to work.

You’re excited about making a **difference**.

You enjoy working in a fast-paced environment with opportunity for ongoing training and development in the field of disability management and employee wellness.

If you’re answer is yes, check out our **Disability Case Manager** role at Cowan Insurance Group.

**What’s the ask?**

At Cowan, we approach disability management with a holistic view and our success comes from our strong collaborative and functional approach to case management.

Reporting to the Manager of Return to Health - Wellness & Disability Solutions, the Bilingual Case Manager will be responsible for the proactive management of short-term disability and accommodation claims. They are also responsible for delivering timely, professional and responsive service to our clients. Case management will be performed using our proprietary disability program, COLO.

Specifically, the Disability Case Manager will:

- Review of medical, functional/cognitive, employment and contractual information of new and ongoing claims to determine initial and ongoing entitlement for benefits in accordance with the client’s policies.
- Proactively manage claims through identification of appropriate cost-effective measures to assist employees with their recovery and return to work.
- Effectively communicate verbal and written decisions (approvals or declines) to all stakeholders.
- Maintains regular professional contact with clients in regard to employee claim status.
- Develop and execute comprehensive case management plans including implementation of return-to-work programs and accommodation within the workplace.
- Respond to inquiries from claimants, employers, physicians, lawyers, and internal business partners.
- Ensure all case managements notes and records are accurately documented and maintained.
- Work collaboratively and communicate clearly and professionally with co-workers.
- Active participation in Return to Health team meetings.
- Participate in case conference calls or meetings with clients upon request - some travel may be required.
- Provide education and support to employers on disability management best practices and AODA requirements.
- Co-ordinate Medical Consultant discussions and referrals for file reviews, as required.
- Professionally resolve employee or client complaint/concerns and service issues.
- Attend occasional client meetings, that may include travel.

**What does it take?**
- Post-secondary diploma or degree in an area of health or behavioral sciences
- Minimum of 3 years short/long term disability claims management.
- WSIB or similar occupational claims experience
- Proficient keyboarding and computer skills, including Word and Excel
- Attention to detail.
- Sound judgment, ethics and integrity.
- Highly driven and self-motivated.
- Strong customer service and caring attitude.
- Exceptional decision making, analytical and problem-solving skills.
- Demonstrated organizational skills and ability to juggle multiple demands to achieve priorities and required results.
- Demonstrated ability to tackle contentious situations and negotiate positive results.
- Proven ability to work collaboratively in a team environment.
- Superior written and oral communication skills including professional business writing in English; French language is an asset.

**Who we are**

Canadian-owned and operated, Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. With close to 500 employees operating out of 10 locations across Canada, we’re proud to have been named one of Canada’s Best Managed Companies since 2012.

We partner with leading national and international insurance companies to:

- deliver insurance and risk management solutions to businesses, organizations and individuals
- advise on and create retirement, group benefits, disability management and international benefits programs for employee groups.

We also offer wealth and asset management as well as financial and succession planning services to individuals, and specialize in property, casualty and credit insurance.

**What sets us apart?**

**Be in good company**

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

**Challenge your thinking**

You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

**Grow together**

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

**Benefits and perks**
- Competitive salary
- Participate in our comprehensive benefits plan on day one — no waiting period
- Company-matched Registered Savings plans
- Company-paid training and development courses
- Com