Product Manager

Location: Remote (Canada) | Department: Product | Reports to: Sr. Product Manager

Are you ready to step into a world where innovation meets passion, and where your skills can make a tangible impact? Paystone, a dynamic and forward-thinking fintech company, is on a mission to revolutionize the realm of gift and loyalty solutions. We're not just about transactions; we're about creating meaningful connections and driving customer-driven growth. Join us in our quest as we expand our horizons and seek a visionary Product Manager to join our Gift & Loyalty Team.

Your Job

The Product Manager is to act as a bridge between the business stakeholders and the development team, ensuring that the product meets customer needs and aligns with the company's strategic objectives.

Why join us?

Paystone is growing and evolving on a weekly and monthly basis. We're getting hyper-focused on filling a market gap with our product, which is also growing. We're a team full of highly motivated and committed people. We're evolving and changing, so if you thrive in places of transition, this is the place for you. We're real people helping other real people solve their problems and we do it because that's what good people do. So come work with some people who aren't just good, they're great

Your Focus

In this role, you'll wear many hats, from feature discovery to stakeholder management. Your key responsibilities include:

• Feature Exploration: Lead the charge in identifying and prioritizing new product features, backed by robust market research and data analysis.
• Cross-Functional Collaboration: Bridge the gap between departments, fostering seamless communication and collaboration across teams.
• Roadmap Commitments: Execute the strategic product roadmap by translating high-level initiatives into concrete, actionable tasks for the development team.
• Backlog Management: Curate and prioritize our product backlog based on customer needs and strategic imperatives.
• Stakeholder Engagement: Effectively communicate product goals and updates to internal teams and stakeholders, gathering valuable feedback along the way.
• Quality Assurance: Work hand-in-hand with QA teams to maintain the highest quality standards for our products, ensuring customer satisfaction at every turn.

Who you are

• 1-2 years of proven experience as a Product Manager or similar role, preferably in a fast-paced and innovative tech environment.
• Strong understanding of the gift and loyalty industry and market trends. Experience with payments, retail technology, or POS systems is a strong asset.
• Excellent communication, collaboration and interpersonal skills.
• Ability to prioritize effectively and make informed, data driven decisions.
• Familiarity with Agile/Scrum methodologies and ability to turn a vision into a series of backlog items, and know how to sequence the work to maximize value for users.
• Experience working with cross-functional teams and managing all kinds of stakeholders, from peers, team members, external clients, and everything in between.
• Experience with product discovery and user research to inform product decisions
• Familiarity with product tools such as Jira, Confluence, Productboard, Azure DevOps, or similar

Preferred Qualifications

• Bilingual in English and French
• CSPO (Certified Scrum Product Owner)

Perks & Benefits

• Compensation tied to market data (we user Mercer)
• We reward for contribution
• Unlimited Vacation - yes, for real
• We're committed to career development
• Work from home
• Company Events
• Health/Dental/Vision Care ( Day 1)

Our Mission

By joining Paystone, you are joining a team that is future-focused and driven by our mission of creating Customer Driven Growth.

By helping our clients create better experiences for their customers, and in turn, motivating their happy customers to share their experiences with others, our platform creates the momentum for our clients to gain more happy customers. In other words, we win when our customers do.

Curious?

Good We want all the curiosity we can muster. Innovation stems from observation and questioning, so be eager, be innovative, and be ready to raise the bar.

Come check us out

About Us

Paystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The company's seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing, is used by brands such as Irving Oil, The Source, Global Pet Foods, Kernels Popcorn, and many of the MTY Food Group's restaurant brands. Paystone's solutions are used at over 30,000 locations across Canada and the United States which collectively process over 10 billion dollars a year in bankcard volume. We employ over 200 employees and serve as the technology partner of choice for hundreds of partners across North America.

**Paystone is an equal opportunity employer. Should you require any accommodations due to disability please let us know at the time you are selected for an interview.**

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