Fcm - Technical Business Analyst - Remote, Canada

**Job no**: 521662 - A

**Brand**: Product and Technology

**Work type**: Full time

**Location**: Virtual - Canada

**Categories**: Information & Technology

**Technical Business Analyst**

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing - travel

To learn more about Flight Centre Travel Group please click HERE

**About The Opportunity**

The Technical Business Analyst, (BA), will be responsible for owning the overall design, coordination, and delivery of small to mid-level technical projects as well as recommending best practices for solutions based on business needs. This role will require strategic design, mapping, and translation of an end user problem statement into technical business requirements with accurate acceptance criteria for assignment to development teams. The Technical Business Analyst must have a solid understanding of accurate ROI and LOE estimation.

**Key Responsibilities**
- Ability to assess and articulate goals and benefits of impacts
- Skilled at both business and systems gap analysis as well as building and articulating workflows
- Coordinates, and has accountability for the successful completion of all aspects of assigned project work
- Can exercise independent judgment, and take the lead role on mid-level projects with mínimal direction from Supervisor
- Can effectively facilitate meetings, demonstrate brainstorming / consensus building skills, and interact with executive level project sponsors
- Can translate a problem statement into clear and concise User Stories and/or BRD’s
- Can document all projects using Project Scope Template and keep all documentation up to date
- Works effectively and individually with Technical and Non-Technical team members of Reporting, Online, Operations, Account Mgmt, Finance, Product and Marketing. Has the ability to work cohesively with all areas.
- Basic understanding of each areas processes and ability to analyze how each area might be affected by a specific project. Ability to assess and articulate goals and benefits of impacts
- Able to successfully demonstrate understanding of Agentport on a profile level and how it interacts with Sabre.
- Above average understanding of Sabre as far as creating bookings, shopping, faring, reading PNR and queue history,etc.
- General understanding of all Corporate Technology systems (Sabre, profiles, OBT’s (both W2 and external providers), RED apps, scripts, Compleat, back office, finance and reporting) and how they impact and interact with each other.
- Ability to determine and document system, business or development dependencies within any given project ensuring a seamless delivery.

**Experience & Qualifications**
- Can plan, organize, and structure work both independently and with a team
- Possesses strong analytical and evaluative skills
- Showcase good written and oral communication skills
- Ability to multitask
- Have good interpersonal and consultative skills
- Excellent attention to detail providing a high level of accuracy
- Strong MS Excel and Visio skills
- 3+ years in a customer facing role - **GREAT customer service is a must**:

- Technology minded person
- Sabre GDS experience required. Amadeus a plus.
- Online Booking Tool knowledge required.
- 3+ Agentport experience required
- Ability to use Word, Excel and Powerpoint. Visio also desired, but not required.
- Must demonstrate professionalism working directly with internal clients, vendors and external clients as needed
- Ability to multi-task in a fast-paced environment
- Works well in team and autonomous roles
- Be organized and resourceful with excellent follow through
- Good communicator - Able to facilitate meetings, ask good questions, listen well and absorb what is being said. Over communicating is essential.
- Problem solving skills - Being able to express a shared understanding of a problem, possible solutions and determine the scope of the project. Think out of the box, be creative.
- Critical Thinking skills - Responsible for evaluating multiple options before helping the team settle on a solution. Consider stakeholders needs but also ask probing questions to understand the real purpose.
- Documentation - ability to create clear and concise doc