Specialist - Payment Services

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

The Specialist Payment Services - Accounts Receivable leads initiatives to enhance efficiency, productivity, and quality across receivables and payment processes. With comprehensive knowledge of the full accounts receivable cycle, this role identifies and addresses issues impacting performance, collaborates with business and technical teams to optimize processes, and champions the adoption of new technologies and best practices. Acting as a center of excellence, the Specialist drives continuous improvement, supports innovation across all Payment Services functions, and fosters a culture of learning, adaptability, and forward-thinking to enable long-term team and organizational success.

Responsibilities:

• Lead and execute projects and initiatives that improve efficiency, accuracy, and service quality. Ensuring all tasks are executed meticulously and deliverables are produced on time
• Partner with business stakeholders to assess process readiness, perform gap analyses, and implement improvements to enhance performance.
• Represent the team in technology upgrades and system enhancements, defining requirements and performing user acceptance testing (UAT).
• Communicate and train team on process changes resulting from implementation of projects, process or technology changes, supporting documentation updates.
• Manage and enhance the data hub for AR Team, developing analytical reports that enable data-driven decisions to support data driven business decisions.
• Prepare and analyze monthly KPI metrics, identify root causes for performance gaps, and implement remediation plans.
• Train and lead the team on full cycle accounts receivable processes including month end close
• Conduct periodic qualitative testing on processes and controls, partnering with leadership to strengthen risk management.
• Stay current on industry trends, systems, and technology advancements; provide insights and advocate for innovation to improve productivity and efficiency.

Qualifications

• Bachelor's degree in finance, Accounting or related, and or a CPA Designation.
• Project Management Level 1 PMP Certified; preferred.

Skills Experience

• Minimum 5 years of progressive experience in full cycle AP, AR, and Vendor Master Data.

• Proficient in large ERP systems such as JDE, SmartKargo, SAP, or equivalent platforms

• Demonstrated experience in process automation and implementing industry best practices.
• Proven track record of identifying, leading, and executing process improvements.
• Advanced skills in data management, analytics, and reporting using Excel and Power BI.
• Strong business acumen with excellent judgment, critical thinking, and problem-solving abilities
• Exceptional written, verbal, and interpersonal communication skills.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.

As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada's leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know at We encourage all qualified candidates to apply.

At WestJet, we welcome unique skills, experiences, and backgrounds - if you're passionate and excited about this role, we encourage you to apply even if you do not meet every single qualification in the posting. We are committed to inclusivity, equity, and accessibility in the selection process. If you require an accommodation during the recruiting process, please let our Talent Acquisition team know.

We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

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