Operations Agent

2 days ago

Etobicoke ON MC J, Canada Paladin Security Full time

Operations Agent - Part Time - Etobicoke

Position: - Operation Agent (Paladin Head Office)

Shift: Sunday & Monday

Hours: HRS

Pay Rate: $19.23hour

Location: Etobicoke (Paladin Branch Office)

Internal Posting Date: October 20, 2025

Internal Closing Date: October 27, 2025

External Closing Date: November 3, 2025

This position is critical as your main priorities are monitoring numerous systems including fire and life safety, access control and CCTV. This role will also assist in the tracking and deployment of security staff and handle a variety of dispatch duties including incident call taking. You will also be speaking directly with Paladin' clients and trouble shooting issues and providing excellent customer service.

Why Choose Paladin:

  • Extensive Industry Training
  • Employer Paid Benefits
  • Opportunities for Growth & Advancement

Job Description:

  • Ensure that all Operational Calls/Email – both Inbound and outbound are responded to and processed according to Paladin Security Policy and Procedure.
  • Monitor and generate reports for OSL (Open Shift Lists) and maintain the hourly reports to internal management group.
  • Support and assist Field Staff's inquiries such as book off in the system, schedule updates, shift change/giveaway and general inquiries.
  • Responsible for redirecting incoming calls or escalating them to respective supervisors/managers if required.
  • Perform various administrative duties on a routine basis, such as Open Shift Tags, Field Staff Check Ins, daily update reports and auditing inbound/outbound emails.
  • Perform any other duties assigned by direct supervisors.

Requirements:

  • Security experience an considered an asset but not a requirement
  • Excellent written and verbal communication skills
  • Superior customer service skills, including exceptional telephone etiquette
  • Ability to work in a dynamic, fast-paced environment
  • Ability to work independently and collaborate as part of a team

Your Impact:

Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team

  • Operations Agent

    1 week ago

    Etobicoke, ON MC J, Canada Paladin Security Full time $25,000 - $40,000 per year

    Operations Agent - Full Time - EtobicokeInternal Posting Date: November 21, 2025Internal Closing Date: November 28, 2025External Closing Date: December 5, 2025Shift: Continental Days & Nights 08:00-20:00/20:00-08:00Pay Rate: $19.23/hourLocation: Etobicoke This position is critical as your main priorities are monitoring numerous systems including fire and...

  • Travel Agent Coordinator

    1 week ago

    Toronto, ON MJ R, Canada The Travel Agent Next Door Full time $45,000 - $58,000 per year

    The Travel Agent Next Door is Canada's largest host agency supporting the retail travel industry, specializing in the home-based travel agent, medium to small size agencies, and agencies that would like to start their own home-based business.The Travel Agent Next Door provides support to travel agents including marketing, websites, social media, and access...

  • Operations - Agent, Operations Support

    7 days ago

    Etobicoke, Ontario, Canada Sunwing Full time $45,000 - $65,000 per year

    About UsSunwing Vacations Group is home to North America's largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group's own travel retail businesses and Luxe Destination Weddings. Our culture is...

  • Agent Management Systems Coordinator

    2 days ago

    Etobicoke, ON, Canada Humber College Full time $37,340 - $43,180 per year

    Agent Management Systems Coordinator - International - FT Support(34702)Find Your Spot at HumberAt Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance, we are co-constructing a new model of...

  • MCS Agent

    2 weeks ago

    Toronto, ON MC G, Canada IFDS Group Full time $60,000 - $90,000 per year

    MCS AgentEmployment Type: ContractAddress30 Adelaide Str, EastToronto, Ontario, M5C 3G9CanadaWho we areWith its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS services over 240 financial organizations around the...

  • Agent Operations Specialist

    1 week ago

    Cambridge, ON NE B, Canada Challenger Motor Freight Inc. Full time $40,000 - $70,000 per year

    Purpose of Position:The Agent Operations Specialist is responsible for supporting the day-to-day operational success of our independent freight agents. This role handles a wide range of functions, including order entry, track and trace, customer/carrier communication, and issue resolution.Key Accountabilities:Order Management:Enter and update loads...

  • Procurement Agent

    2 weeks ago

    Mississauga, ON LV J, Canada MHI RJ Aviation Full time $60,000 - $90,000 per year

    MHIRJ is the merging of two important heritages: Mitsubishi Heavy Industries (MHI) and the CRJ Series program. We provide comprehensive critical operational, engineering and customer support solutions including maintenance, refurbishment, technical publications, marketing and sales activities for the global regional aircraft industry. We're looking for a...

  • Operations Agent

    2 weeks ago

    Etobicoke, Canada Paladin Security Full time

    Operations Agent - Toronto Branch Full Time This position is critical as your main priorities are monitoring numerous systems including fire and life safety, access control and CCTV. This role will also assist in the tracking and deployment of security staff and handle a variety of dispatch duties including incident call taking. You will also be speaking...

  • Operations - Agent, Operations Support

    7 days ago

    Toronto, ON MW K, Canada Sunwing Vacations Group Full time $50,000 - $80,000 per year

    About Us:Sunwing Vacations Group is home to North America's largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group's own travel retail businesses and Luxe Destination Weddings. Our culture is...

  • Operations Agent

    1 week ago

    Etobicoke, Canada Paladin Security Full time

    Operations Agent - Toronto Branch Full Time Continental This position is critical as your main priorities are monitoring numerous systems including fire and life safety, access control and CCTV. This role will also assist in the tracking and deployment of security staff and handle a variety of dispatch duties including incident call taking. You will also be...