Operations Agent

1 week ago

Etobicoke ON MC J, Canada Paladin Security Full time $25,000 - $40,000 per year

Operations Agent - Full Time - Etobicoke

Internal Posting Date: November 21, 2025

Internal Closing Date: November 28, 2025

External Closing Date: December 5, 2025

Shift: Continental Days & Nights 08:00-20:00/20:00-08:00

Pay Rate: $19.23/hour

Location: Etobicoke

This position is critical as your main priorities are monitoring numerous systems including fire and life safety, access control and CCTV. This role will also assist in the tracking and deployment of security staff and handle a variety of dispatch duties including incident call taking. You will also be speaking directly with Paladin' clients and trouble shooting issues and providing excellent customer service.

Why Choose Paladin:

  • Extensive Industry Training
  • Employer Paid Benefits
  • Opportunities for Growth & Advancement

Job Description:

  • Ensure that all Operational Calls/Email – both Inbound and outbound are responded to and processed according to Paladin Security Policy and Procedure.
  • Monitor and generate reports for OSL (Open Shift Lists) and maintain the hourly reports to internal management group.
  • Support and assist Field Staff's inquiries such as book off in the system, schedule updates, shift change/giveaway and general inquiries.
  • Responsible for redirecting incoming calls or escalating them to respective supervisors/managers if required.
  • Perform various administrative duties on a routine basis, such as Open Shift Tags, Field Staff Check Ins, daily update reports and auditing inbound/outbound emails.
  • Perform any other duties assigned by direct supervisors.

Requirements:

  • Security experience an considered an asset but not a requirement
  • Excellent written and verbal communication skills
  • Superior customer service skills, including exceptional telephone etiquette
  • Ability to work in a dynamic, fast-paced environment
  • Ability to work independently and collaborate as part of a team

Your Impact:

Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team

The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you

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