Operations Agent

1 week ago

Etobicoke, Canada Paladin Security Full time

Operations Agent - Toronto Branch Full Time Continental

This position is critical as your main priorities are monitoring numerous systems including fire and life safety, access control and CCTV. This role will also assist in the tracking and deployment of security staff and handle a variety of dispatch duties including incident call taking. You will also be speaking directly with Paladin’ clients and trouble shooting issues and providing excellent customer service.

**Why Choose Paladin**:

- Extensive Paid Industry Training
- Employer Paid Benefits
- Opportunities for Growth & Advancement

**Shift Times**:

- ** Continental - days and nights (8:00AM - 8:00PM) & (8:00PM - 8:00AM)**:

- Must be comfortable with 12 hour shifts - one week will be a day schedule, and the following week would be nights.
- Communicate directly with clients and security team using telecommunications systems
- Receive calls from clients and dispatch appropriate security to specific sites
- Monitor CCTV and alarm systems and responds in accordance with established emergency procedures
- Interacts with Police, the Fire Department, and EMS
- Execute hospital wide emergency dispatching and overhead announcements
- Regularly update the Security Staff schedules as changes arise during shift as well as filling shifts as vacancies arise

**Requirements**:

- Security experience an considered an asset but not a requirement
- Excellent written and verbal communication skills
- Superior customer service skills, including exceptional telephone etiquette
- Ability to work in a dynamic, fast-paced environment
- Ability to work independently and collaborate as part of a team

**Your Impact**:
The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you

Paladin Security: Making the World a Safer and Friendlier Place because we **CARE**

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

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