Agent Management Systems Coordinator

Agent Management Systems Coordinator - International - FT Support

• (34702)

Find Your Spot at Humber

At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance, we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.

To achieve our vision, we take finding and developing the right talent very seriously. We offer a collegial, collaborative, inclusive environment in which each individual is supported to grow and bring their best each day.

If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of 'building brilliance', in one of Canada's preeminent higher education institutions, then here is your opportunity to join our dynamic team.

Job Details:

Position Title: International Agent Management Systems Coordinator

Status: Full Time Support Staff

Hours: 37.5 hours per week

Faculty/Department: International

Campus/Location: North Campus

Salary: FT Support Payband H (Start $37.34 – Max $43.18)

Starting Salary: $37.34 Progression through the payband is in accordance with the increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the payband.

About the International Agent Management Systems Coordinator Role:

The International Agent Management Systems Coordinator, reporting to the Associate Director, International Operations, will administrate the system used to manage our International agent partnerships. The incumbent will be the main point of contact for hundreds of current & prospective agents, providing technical support & information about their partnership with Humber.

The incumbent will coordinate the completion of agent contractual agreements, their renewals and cancellations. The incumbent is the administrator for the CRM system that will manage these agent partnerships & contracts. The incumbent designs and updates complex workflows in this system to automate personalized templates sent to each agent with information specific to their agreement.

The incumbent will work with the recruitment managers and associate directors to support agent operations in these additional ways:

• Tracking and monitoring inventory levels of promotional materials & coordinating shipment of those materials both locally & globally
• Provide expert advice regarding international admissions, international web application information, Humber-wide events and services, academic policy, college policy and processes to international students, agents, and third-party representatives
• Organize on-campus international activities supporting visiting delegations

The incumbent at times may deal with sensitive and highly confidential information and communicate directly with the public, agents, applicants, registered students, faculty, and college administrators.

About You:

You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success If this sounds like you, keep reading:

Education

The successful candidate will have a minimum of a four year degree in Public Relations, Accounting, Business, or a related field.

Experience/Skills

The successful candidate will have minimum of two years of experience in:

• Practical experience collaborating with International agents in a post-secondary environment
• Demonstrated knowledge as admin of CRM system
• Proven ability to consistently deliver an exceptional level of service via phone, email or in person, with excellent interpersonal, listening, and customer service skills
• Practical experience in a complex, fast-paced, diverse service environment that involves cross-cultural sensitive information, financial transactions, tracking, and inquiry management.
• Excellent oral and written communication skills with the ability to explain complex policies and procedures concisely and effectively.
• Strong knowledge of Microsoft Office Suite for managing stored files & sharing content with the team in an organized manner.
• Fluency in a second language other than English is strongly preferred. Languages considered valuable to this position are Arabic, Farsi, Hindi, Italian, Japanese, Korean, Mandarin, Portuguese, Punjabi, Russian, Spanish, or Vietnamese.

If this sounds like you, we'd love to hear from you At Humber Polytechnic we don't just accept difference we celebrate it Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we're looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber

What's in it for you?

• An opportunity to be a part of building Humber's future.
• Be part of a diverse, hard-working, and supportive team.
• Tools and technology that will allow you to succeed at your job.
• Amazing perks

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity, and Inclusion

Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber's diverse workplace also supports Francophone workers and young workers.

Accommodation

Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment ).

Hours Per Week 37.5

Position Type FT Support

Payband H

Minimum Salary 37.34

Work Locations North Campus 205 Humber College Blvd. Etobicoke M9W 5L7

Job Family Student Affairs and Services

Deadline to Apply November 20th, 2026

Job Posting 11/13/25

Department International