Front Office

6 days ago

Kelowna BC VY E, Canada Coast Capri Hotel Full time

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values and leadership accountability, and as part of that culture, we believe in the growth and development of our ambassadors. We currently have a full-time Front Office - Manager On Duty (M.O.D.) position available at Coast Capri Hotel.

The successful candidate will be required to work various shifts including evenings, weekends and statutory holidays however, . The M.O.D. is responsible for the overall operation of the Coast Capri Hotel; they will directly oversee and support the Front Office team in order to WOW our guests while working with the supervisory and leadership teams in the Food & Beverage operations (Outlets, Restaurant, Banquets, Pool Bar, etc), Maintenance teams and Housekeeping personnel to ensure a high standard of service is being delivered throughout. The ideal candidate for this position is proactive in their approach, friendly, detail oriented, a problem solver, an excellent communicator and adept at conflict resolution.

Duties and Responsibilities:

  • Manage the day-to-day operations at the Front Desk to ensure compliance with all policies, procedures, and standards while supporting the team to exceed our guests' expectations
  • Improves service by assisting individuals to understand guest needs through a service-focused mindset, providing guidance, feedback, and individual coaching when needed and communicating across departments to ensure guest issues are resolved prior to escalation.
  • Research, recommend and introduce Front Office procedures and programs to improve the overall operation of the Hotel.
  • Ensuring a proactive approach to guest comments and or issues, ensuring these are handled in a timely and professional manner meeting or exceeding guest expectations
  • Assume full responsibilities for the department in the absence of the Front Office Manager
  • Assist in training new staff members, coach and mentor them and monitor their performance
  • Understands Front Desk positions well enough to step in and support the team during surprise peak periods.
  • Other duties as assigned by the Front Office Manager or member of the Senior Leadership Team.

Qualifications & Skill Requirements:

  • Minimum three (3) years hospitality management or front desk experience
  • Previous supervisory experience is considered an asset
  • A degree or diploma in Hotel Management or equivalent is considered an asset
  • Required to work various shifts including evenings, weekends and statutory holidays
  • Excellent problem-solving skills, communication and reporting skills, customer service & people skills and flexible schedule availability

Coast Hotels is an equal opportunity employer and offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities and more If you meet these qualifications and are interested in applying for this position, please email your resume and cover letter to with "Front Office - M.O.D." in the subject line of your email. We thank all interested applicants; however, only qualified candidates will be contacted.

Job Type: Full-time

Pay: $47,000.00-$49,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Discounted or free food
  • Employee assistance program
  • Extended health care

Experience:

  • Front desk: 3 years (preferred)

Location:

  • Kelowna, BC V1Y 6E8 (preferred)

Work Location: In person

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