Customer Service Representative

2 weeks ago

Vancouver BC VJ W, Canada Mayfair Services Full time $37,440 - $41,600 per year

Job Summary

Mayfair Services is a trusted courier and shipping service point, proudly offering FedEx, UPS, and Canada Post services, along with printing, photocopying, and passport photo services. Located conveniently near the Chinese Embassy, we provide personalized and efficient support to our diverse customer base.

We are looking for a Customer Service Associate to join our team. If you enjoy working in a fast-paced environment, have excellent interpersonal skills, and are detail-oriented, we'd love to hear from you

Job Title: Customer Service Associate

Location: 1595 W Broadway, Vancouver, BC

Job Type: Full-time/Part-time

Key Responsibilities

  • Customer Interaction: Greet customers, understand their shipping and printing needs, and provide tailored solutions.
  • Shipping Assistance: Guide customers on packaging, shipping options, and costs; prepare shipments for FedEx, DHL, and other carriers.
  • Printing & Passport Photo Services: Operate basic printing, scanning, and photocopying equipment; assist customers with document handling.
  • Cash Handling: Process transactions accurately, including cash, card payments, and billing.
  • Problem-Solving: Resolve customer queries, track shipments, and liaise with courier companies for updates.
  • Store Operations: Maintain a clean, organized workspace; restock supplies as needed.

Qualifications

  • Previous experience in customer service or retail required.
  • Strong communication skills in English and Mandarin/Cantonese required.
  • Familiarity with courier services (FedEx, DHL, etc.) or printing equipment is preferred but not required – training will be provided.
  • Proficient with computers and basic software like MS Office.
  • Ability to multitask and stay organized in a busy environment.

How to Apply

Interested candidates, please submit your resume via Indeed. Applications will be reviewed on a rolling basis until the position is filled.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Mayfair Services is an equal opportunity employer and values diversity in the workplace.

Job Types: Full-time, Part-time

Benefits:

  • Paid time off

Work Location: In person

Job Types: Full-time, Part-time

Pay: $18.00-$20.00 per hour

Expected hours: 40 per week

Benefits:

  • Paid time off

Work Location: In person

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