Customer Service Representative

14 hours ago

Vancouver BC VB N, Canada OOCL Full time $45,000 - $55,000 per year

Customer Service Representative – Export Ocean Cargo

Harbour Centre, West Hastings Street, Vancouver, B.C. V6B 4N6

On-site role Mon-Fri (w/1 hour lunch)

What is OOCL?

OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia. With our core values – People People People, Community Responsibility, Customer Focus, Excellence through Quality – we hope to empower our employees to achieve the mission of OOCL.

Benefits for Customer Service Representative – Export Ocean Cargo Position:

  • Retirement Plan - RRSP / DPSP
  • Paid Vacation
  • Paid Sick time
  • Medical, Dental, and Vision
  • Long-term Disability
  • Voluntary Supplemental Life
  • Education Assistance Program
  • Floating Holiday Pay, in addition to Federal Holidays

Job Responsibilities for Customer Service Representative – Export Ocean Cargo:

  • Respond to customer inquiries for export cargo both via email and telephone
  • Create, amend or transfer export bookings utilizing appropriate Systems and Guidelines
  • Communicate cross functionally to manage customer expectation, equipment and space availability and escalate to direct management as required
  • Promote utilization of OOCL online tools

Preferred Skills:

  • Knowledge of International Cargo Container Movement
  • Critical Thinking and Problem Solving Skills
  • Works well in a team environment
  • Capable of managing multiple tasks simultaneously

Qualifications:

  • Customer Service Experience
  • Attention to detail, excellent verbal and written communication skills
  • Knowledge of Microsoft Office Suite

The annualized base salary for this position ranges from $45,000.00 to $55,000.00 excluding fringe benefits. If hired at OOCL, the final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we also consider internal equity as part of any final offer. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. All full-time employees enjoy these outstanding benefits, while in a safe, friendly, clean, business casual office environment.

Be part of a team

  • Have a collaborative mindset as your daily interactions will include working with our customers and with many people in various departments within our organization in a team-based environment.
  • Bring your experience and thrive on proactively suggesting opportunities to increase efficiencies to improve the current process.

All employment is contingent upon the successful completion of a background check

OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us

  • Csr (Customer Service Representative)

    1 week ago

    Vancouver, Canada Qualitour travel service Full time

    Customer Service Representative will report to Directors. Customer Service Representative is responsible for all guest inquiries and feedback during and after travel. This role is part of a team working in a high energy fast paced environment. CE Representative position role is also a support service for company. Key Areas of Accountability Customer...

  • Customer Service Representative

    2 weeks ago

    Vancouver, BC, Canada Distinct Vancouver Full time

    Customer Service Representative Do you consider yourself a people person? Are you the kind of individual who thrives in social settings? Do you have a natural ability to make others feel comfortable, understood, and excited about what you're offering? If this sounds like you, you might be exactly who we're looking for. About the Role Distinct Vancouver is...

  • Customer Service Representative

    1 week ago

    Vancouver, BC, Canada Distinct Vancouver Full time

    Customer Service Representative Do you consider yourself a people person? Are you the kind of individual who thrives in social settings? Do you have a natural ability to make others feel comfortable, understood, and excited about what you’re offering? If this sounds like you, you might be exactly who we’re looking for. About the Role Distinct Vancouver...

  • Customer Service Representative

    7 days ago

    Vancouver, BC, Canada Distinct Vancouver Full time

    Customer Service Representative Do you consider yourself a people person? Are you the kind of individual who thrives in social settings? Do you have a natural ability to make others feel comfortable, understood, and excited about what you’re offering? If this sounds like you, you might be exactly who we’re looking for. About the Role Distinct Vancouver...

  • Customer Service Representative

    5 days ago

    Ottawa, ON KB N, Canada NewPrint Full time

    Job Brief:We are looking for a customer-oriented service representative.What does a Customer Service Representative do?A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.The best CSRs are genuinely excited to help...

  • Customer Service Representative

    23 hours ago

    Langley, BC, Canada GoFor Full time $60,000 - $80,000 per year

    About Gofor Delivers Inc.Gofor Delivers Inc. is a leading last-mile logistics provider, delivering exceptional appliance and non-appliance services with a focus on care, sustainability, and community impact. With a commitment to innovation and service excellence, we're rethinking the last mile to better serve both customers and the environment. Learn more at...

  • Customer Service Representative

    5 days ago

    Vancouver, British Columbia, Canada Pure Lifestyle Inc. Full time $40,000 - $60,000 per year

    We are a telecommunication-based consulting sales and marketing firm. We help our client's popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Service Representative (CSR) to assist with our firm's...

  • Customer Service Representative

    2 weeks ago

    Vancouver, Canada Lotus Full time

    **Customer Service Representative** **Vancouver, CA** - ** Full-Time Hours / ASAP Start**: - ** Ongoing Training & Support**: - ** Weekly Pay with Bonuses** **Start your New Career today!** Over the busy summer period, we're looking to increase on-site representation for all our clients across the region. This means we'll need to bring on board several...

  • Customer Service Representative

    1 day ago

    Vancouver, Canada Prime Executives Inc. Full time

    Our company Prime Executives Inc. operates in the field of customer service, representation and public relations. We provide high standards representation services. We help our partners increase their acquisitions with our innovative approach and our ability to build long term relationships. Prime Executives in Vancouver is recruiting agents for our...

  • Customer Service Representative

    2 weeks ago

    Vancouver, Canada Patterson Full time

    **Patterson isn't just a place to work, it's a partner that cares about your success.** One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring...