Customer Support Specialist
1 week ago
We are on a mission to revolutionize health data accessibility, empowering individuals to securely share their information with trusted businesses while maintaining full control, security, and choice. By improving the portability of health data, we are breaking down barriers and driving better life outcomes Join us in transforming the industry and making an impact on millions - including yourself
We're looking for a Customer Support Specialist (6-month contract) to join Marble to take ownership of resolving both inbound and outbound customer, patient, and health care provider inquiries and support needs. In this role, you will be responsible for meeting and exceeding our target service levels in delivering records and information services. Tasks include engaging with customers to resolve concerns via live chat, e-mail, and phone, and analyzing concerns to help enhance our product. Our Customer Support Specialists will act as a core member of our Fulfillment Team, playing a critical role in the customer's experience. Responsibilities Resolve inbound provider, customer, and patient inquiries Support the team in achieving revenue targets, reducing customer churn, and ramping current accounts Responsible for ensuring the voice of the customer is being heard Use email, chat, and phone to engage with requesters and resolve concerns within our service standard Perform customer outreach to ensure electronic signatures and other documentation are received in a timely manner Build and maintain strong customer relationships Communicate Marble's product clearly to external and internal stakeholders Understand and implement customer satisfaction measures: NPS & satisfaction ratings of clients, client feedback messages, and other diagnostic tools to report satisfaction Report on internal and external barriers and create action plans to resolve these barriers Required Skills & Experience 1-2 years of customer support experience Exceptional written and verbal communication skills Demonstrated behaviors that reinforce Marbles values: Hunger, Humility, and Care Bonus Experience Experience in medical tech support Bilingualism is an asset What Medchart Offers An opportunity to have an outsized impact at an early-stage technology company focused on solving critically important and valuable consumer healthcare data challenges Amazing culture powered by an inspired, highly collaborative team that believes in Marble core values: Hunger, Humility, and Care Excellent visibility, growth, and personal development potential Note: Successful candidates will be asked to undergo a background check
Marble is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, colour, religion, sex, national origins, age, sexual orientation, disability, or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.
-
Customer Support Specialist
2 weeks ago
Toronto, Ontario, Canada Baseline Full time $65,000 - $90,000 per yearBaseline is a 'lending operating system' for Private Lenders based in the US, who make real estate secured loans, primarily to real estate investors (i.e. house flippers and landlords) or developers. Our platform allows lenders to originate and service loans, manage borrowers and investors, streamline business processes and create technology-enabled...
-
Customer Support Specialist
1 week ago
Toronto, Ontario, Canada Marble Full time $60,000 - $80,000 per yearAbout MarbleWe are on a mission to revolutionize health data accessibility, empowering individuals to securely share their information with trusted businesses while maintaining full control, security, and choice. By improving the portability of health data, we are breaking down barriers and driving better life outcomes.Join us in transforming the industry...
-
Customer Support Specialist
1 day ago
Toronto, Ontario, Canada Marble Full time $60,000 - $80,000 per yearAbout Marble We are on a mission to revolutionize health data accessibility, empowering individuals to securely share their information with trusted businesses while maintaining full control, security, and choice. By improving the portability of health data, we are breaking down barriers and driving better life outcomes. Join us in transforming the...
-
Senior Customer Support Specialist
7 days ago
Toronto, Ontario, Canada Baseline Full time $60,000 - $100,000 per yearWho We AreBaseline is a 'lending operating system' for Private Lenders based in the US, who make real estate secured loans, primarily to real estate investors (i.e. house flippers and landlords) or developers. Our platform allows lenders to originate and service loans, manage borrowers and investors, streamline business processes and create...
-
Customer Support Specialist
2 days ago
Toronto, Ontario, Canada Snaplii Full time $40,000 - $60,000 per year←Back to all jobs at SnapliiCustomer Support SpecialistAbout SnapliiSnaplii is one of Canada's fastest-growing fintech platforms, transforming how people pay, save, and earn rewards. With over $70M in annual transaction volume and 200,000+ users across North America, we deliver unmatched utility and loyalty through a single seamless app.We've ranked as...
-
Customer Support Specialist
2 weeks ago
Toronto, Ontario, Canada Loopio Full time $60,000 - $80,000 per yearTake your career to new heights with LoopioLoopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous, challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious, have grit and are eager to grow and build their careers. At Loopio, we genuinely...
-
Toronto, Ontario, Canada IDC Worldsource Insurance Network Inc. Full time $60,000 - $90,000 per yearJOB STATEMENT:As the Onboarding, Operations and Customer Support Specialist, you'll play a key role in licensing, contracting, and onboarding for New Win Succession Inc., its Joint Venture partnerships, and acquired books of business. As the key customer service representative, you will also provide essential backup support for the Office Administrator...
-
Customer Service Specialist
7 days ago
Toronto, Ontario, Canada SKUPREME Full time $40,000 - $60,000 per yearCompany DescriptionSkupreme automates brand, warehouse, and commerce operations. By combining intelligent order routing, real-time catalog and inventory sync, and native label generation, Skupreme helps brands and warehouses scale efficiently while reducing costs. Our solutions are designed to enhance operational efficiency and support the growth of your...
-
Customer Service Specialist
1 week ago
Toronto, Ontario, Canada Marathon Mortgage Corp. Full time $45,000 - $65,000 per yearWho We AreMarathon Mortgage Corp. (MMC) is a 5-Star Mortgage Employer and one of Canada's fastest-growing monoline mortgage lenders. We focus exclusively on residential mortgages and pride ourselves on delivering fast, accurate, and relationship-driven service.Marathon Mortgage Corp. strives to be a leader in the mortgage market through the wide distribution...
-
Technical Support Specialist
2 weeks ago
Toronto, Ontario, Canada Bloom Equity Partners Full time $60,000 - $90,000 per yearLocation:Remote (preferably Canada)Department:Customer SupportAbout UsSoutron Global is a B2B SaaS company transforming how archives, libraries, cultural institutions, and corporate enterprises manage information, objects, and digital collections at the very heart of their organizations. Our solutions empower organizations across industries to preserve...
