Technical Support Specialist

2 weeks ago

Toronto, Ontario, Canada Bloom Equity Partners Full time

Location:
Remote (preferably Canada)

Department:
Customer Support

About Us
Soutron Global is a B2B SaaS company transforming how archives, libraries, cultural institutions, and corporate enterprises manage information, objects, and digital collections at the very heart of their organizations. Our solutions empower organizations across industries to preserve history, unlock knowledge, and drive meaningful impact.

About The Role
We are looking for a talented and motivated Technical Support Specialist to join our growing team. In this role, you will be a key resource for both our customers and our internal implementation team, providing expert guidance, hands-on technical support, and practical advice. You will act as a product specialist, ensuring best practices and security standards are followed throughout the implementation and support lifecycle.

Key Responsibilities

  • Manage and maintain Windows Servers, ensuring stability, security, and performance
  • Administer and support SQL Server, including scripting and queries
  • Provide responsive, high-quality customer support, building trust and resolving technical issues efficiently
  • Support and troubleshoot at the database and application level
  • Install, configure, and upgrade Soutron applications for customers in Soutron's Cloud and on customer owned servers
  • Support pre-sales activities through technical discovery, product demos, and solution alignment
  • Configure and support Single Sign-On (SSO) for client implementations

Required Skills & Qualifications

  • Proven experience in Windows Server management and administration
  • Strong SQL Server management and scripting skills
  • Knowledge of SSO systems (e.g., Microsoft Entra ID) and frameworks (e.g., SAML, OAuth)
  • Practical knowledge of HTML/CSS for troubleshooting and customization
  • Excellent problem-solving skills with a strong customer-first mindset
  • Strong communication skills, with the ability to work across teams and explain technical concepts to both technical and non-technical audiences

Nice To Have Skills

  • Experience with automation and scripting (e.g., PowerShell, Power Automate, Python)
  • Familiarity with cloud platforms such as Azure or AWS
  • Experience with Microsoft Reporting Services (e.g., building or customizing reports)

What You'll Bring

  • A passion for solving technical challenges and helping customers succeed
  • A proactive mindset and eagerness to learn
  • The ability to work independently and collaboratively in a remote-first environment

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