Front Office Manager- Moxy Ottawa Downtown

Front Office Manager

RIMAP Hospitality, founded in 2007, is one of Montreal's largest hotel operators. We are proud to manage internationally recognized brands such as Marriott, Hilton, and IHG. As a company, we are driven by a commitment to exceptional service, innovation, and a deep respect for our guests and employees. Our rapid growth and dedication to redefining hospitality make us an exciting and dynamic place to work.

At Moxy Hotels, we do things differently. We're bold, spirited, and never boring. From the moment our guests arrive, we bring the energy —mixing style with a playful twist to create a vibrant and inclusive atmosphere. At Moxy Ottawa Downtown, we're not just about numbers and ledgers; we're about creating unforgettable experiences where fun meet's function.

We're looking for a Front Office Manager who can bring leadership, personality, and passion for people to the front desk. If you can balance smooth operations with genuine connections—and lead a crew that thrives on good vibes and guest satisfaction—you'll fit right in.

REFERENCE #:

POSITION TITLE: Front Office Manager

DEPARTMENT: Rooms Operations

LOCATION: Ottawa, ON

SCHEDULE: Full-time, onsite

POSITION TYPE: Management – Salaried

BONUS: Eligible

BENEFITS: Health & Dental Care | Registered Retirement Savings Plan | Paid Vacation | Marriott Discounts

REPORTS TO: General Manager

GENERAL SUMMARY:

The Front Office Manager keeps the guest journey running seamlessly, from check-in to check-out (and all the fun in between). You'll lead the front desk crew, inspire playful yet professional service, and ensure that every interaction is personal and memorable. Beyond daily operations, you'll collaborate with F&B to ensure a seamless lobby experience, support guest satisfaction goals, and drive financial performance - all while keeping the energy high and the experience unmistakably Moxy.

WHO YOU ARE:

Experience:

• 3+ years in guest services, front desk, or related areas OR 2-year degree in Hospitality, Business, or a related field + 2 years' experience

Preferred Extras:

• Front office experience with a major hotel brand (Marriott, Hilton, IHG, Accor, Hyatt)
• Knowledge of front desk policies and systems (FOSSE/LIGHTSPEED, Marriott GXP, Adaco, MS Office)
• Flexible schedule, including evenings, weekends, and holidays
• Bilingual (English/French) an asset
• Experience in hotel opening, pre-opening environments, hotel renovation and brand conversion (a big plus)
• Problem-solving mindset with strong communication skills
• Experience in a unionized environment

At Moxy, attitude is just as important as experience. We want a leader who's approachable, confident, and ready to empower their crew.

WHAT YOU'LL DO:

Lead with Energy

• Deliver a guest experience that's consistent, memorable, and fun
• Be highly visible during peak times—connect with guests, jump in where needed, and lead by example
• Train, coach, and motivate the front office crew to deliver exceptional service
• Recognize successes, celebrate wins, and build crew spirit

Guest Satisfaction & Experience

• Anticipate guest needs and take proactive steps to resolve issues
• Know our regulars and personalize their stays
• Monitor guest satisfaction results and create action plans to improve scores
• Teach and live the Moxy and Marriott Bonvoy service principles
• Familiar with Marriott brand GSS, BSA and GXP

People Leadership

• Hire, train, and develop crew members with a focus on growth and inclusivity
• Keep an "open door" policy and actively listen to your crew's feedback
• Conduct, performance reviews, and one-on-ones to build engagement
• Apply policies fairly, document properly, and celebrate individual and crew achievements

Operations & Performance

• Oversee front desk operations and other guest-facing functions
• Ensure cash handling and audit procedures are always followed as per company policy
• Manage controllable costs and resource hours within budget
• Work closely with accounting and other departments to keep things on track
• Follow company standards, policies and procedures

Why You'll Love It Here

• Competitive benefits and Marriott perks
• A workplace where individuality is celebrated, and teamwork is everything
• A chance to grow your career within a global brand
• Be part of bringing the first Moxy vibe to Ottawa - a fresh, playful, and unforgettable hospitality experience

At Moxy Ottawa Downtown, we don't just run the front desk - we set the tone. If you're ready to lead with energy, style, and a smile, let's make it happen.

* Our organization is an employer aware of professional fairness and committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine is used for the purpose of lightening the text. We do not discriminate based on gender, ethnicity, religion, sexual orientation, age, disability, or any other basis protected by provincial or federal laws.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Work Location: In person