General Manager

**Moxy Ottawa Downtown**

**General Manager**

RIMAP Hospitality, founded in 2007, is one of Montreal’s largest hotel operator. We are proud to manage internationally recognized brands such as Marriott, Hilton, and IHG. As a company, we are driven by a commitment to exceptional service, innovation, and a deep respect for our guests and employees. Our rapid growth and dedication to redefining hospitality make us an exciting and dynamic place to work.

Moxy is a fresh, playful, and inclusive hotel brand with a carefree vibe. From the moment guests walk through our doors, we focus on providing an energetic and welcoming environment that is as lively as it is comfortable. With a strong commitment to inclusivity and exceptional guest service, Moxy aims to deliver a unique and unforgettable experience for all. We are excited to introduce our second Moxy hotel in Canada, following the incredible success of our Marriott branded hotels in Montreal. This marks a major milestone as we expand into the Ottawa market, and we are looking for an enthusiastic and talented General Manager to lead the way.

**REFERENCE #**: 2025-04-0001

**SCHEDULE**: Full-Time

**LOCATED REMOTELY**:No

**POSITION TYPE**:Management - Salaried

**REPORTS TO**: RIMAP Regional General Manager - Ottawa

**GENERAL SUMMARY**:
The Moxy Captain is the heart and soul of the property, embodying a deep connection to the target guest and aligning closely with the brand's core values of being thoughtful, fun, and spirited. This role is more than about the basics - while metrics are met, financials are tracked, and reports are completed, the Moxy Captain’s true focus is on bringing the Moxy experience to life for every guest and every Crew Member. With a keen understanding of what makes Moxy unique, the Captain is responsible for creating an environment where guests feel at home, empowered to serve themselves, and immersed in a vibrant, energetic atmosphere.

Key responsibilities include overseeing everything from the check-in process to the vibe in The Now (the lobby), the drinks at the bar, and the Rockstar-level service delivered by Crew Members. The Captain ensures that the entire guest journey, from greeting to check-out, flows effortlessly, with a focus on creating memorable moments at every interaction. The Captain is responsible for the soul of the hotel, ensuring that sensory details like music, lighting, and scent are all on point to enhance the guest experience.

The Captain actively builds relationships within the local community, bringing exciting events and activities to The Now to generate buzz and connect guests with the local scene. By curating a unique and engaging atmosphere, the Captain ensures that guests feel like they are moving seamlessly through the property, rather than just checking in and out. This role also drives revenue by promoting distinctive food and beverage offerings, using creativity and passion to create a lively, dynamic experience that attracts loyal followers.

A Moxy Captain is always on their feet, mingling with guests and creating infectious energy throughout the hotel. They are both the face of the property and a behind-the-scenes operator, ensuring smooth business operations while maintaining an exciting, high-energy environment. The Captain's blend of passion, creativity, and leadership helps make the hotel not only fun and memorable but also profitable - because that's the Moxy way.

**CANDIDATE PROFILE**:
**Education and Experience**

2-year degree in Business Administration, Hotel and Restaurant Management, or related field; 4 years’ experience in hotel management experience.

OR

4-year bachelor’s degree in business administration, Hotel and Restaurant Management, or related field; 2 years’ experience in hotel management experience.

Our organization is committed to professional fairness, recruiting a diverse workforce, and maintaining an inclusive culture. We do not discriminate based on gender, ethnicity, religion, sexual orientation, age, disability, or any other protected basis.

**PREFERRED**:

- Extensive experience as a General Manager with a leading global hotel lifestyle brand (Marriott, Hilton, Accor, Hyatt), including expertise in pre-opening operations and strategic management.
- Willingness to work flexible hours, including weekends, holidays, and late nights.
- Aptitude to network and build meaningful people relationships.
- Bilingual in English and French
- Familiarity with FOSSE/LIGHTSPEED, Employer D, MRDW, ONE YIELD, Adaco, Microsoft Office Suite

**POSITION SPECIFIC TASKS**:
**Business Strategy Execution**
- Implement the business plan to optimize customer satisfaction, enhance crew member engagement, drive profitability and REVPAR share.
- Align property objectives, team members, and ownership with overarching business strategies to ensure seamless execution.
- Hold the property leadership team accountable for delivering on strategic initiatives and achieving key performance metrics.
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