Tax Administrator

2 weeks ago

Hybrid Calgary Alberta CA nesto Full time

Our customers shouldn't have to worry about tax deadlines, and thanks to you, they won't. You'll be the behind-the-scenes hero ensuring that every municipal payment is flawless, protecting the homes and businesses of Canadians from coast to coast.

What you'll be doing

  • Manage Tax Deadlines: Take charge of processing municipal tax payments across Canada, ensuring 100% accuracy and strict adherence to timelines.
  • Support Our Customers: Act as a helpful point of contact for tax-related inquiries, resolving payment shortfalls and arrears with professionalism and empathy.
  • Bridge the Gap: Collaborate daily with municipalities, brokers, and internal departments to keep accounts up-to-date and operations flowing.
  • Maintain Digital Integrity: Keep meticulous notes and records in our systems, ensuring all documentation follows company policy and protects client privacy.
  • Problem-Solve Daily: Identify and resolve administrative errors or payment hurdles, escalating complex issues to management when needed.
  • Improve the Process: Learn our workflows inside and out, offering fresh eyes to help us find better, faster ways to serve our customers.

Who we're looking for

  • Excellent written and verbal communication skills, with a customer-focused approach.
  • A results-driven mindset with a high level of accountability and ownership over work.
  • Bilingual (French/English) speaking.
  • Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and meet tight deadlines.
  • Demonstrated proficiency in Google Sheets.
  • Experience working in residential mortgage or tax administration will be considered an asset.

What we offer

  • Contribute directly to shaping the experience that modernizes the Canadian mortgage industry.
  • Take advantage of nesto's employee mortgage program that provides our employees with the best, exclusive, preferred low rates.
    Benefit from a generous time-off policy including 4 weeks vacation per year.
    Enjoy a premium benefits plan fully paid by nesto, including a top-class insurance plan and unlimited access to telemedicine and mental health service.
  • We own beautiful offices in across Canada for those who wish to collaborate in-person.

Diversity & Inclusion

At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all.

#LI-DNI

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