Manager of Business Development

Who We're Looking For

At ScalePad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.

We don't bring people in to run playbooks. We hire people who want to rewrite them. And in this role, you'll get to do that, while shaping the future of managed services for our global partners. (That's what we call our customers.)

What is ScalePad

At ScalePad, we're building more than software; we're building confidence and clarity for the people who manage the technology businesses rely on every day.

Our mission: help MSPs evolve into MVPs (their clients' most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion.

Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.

But our purpose goes beyond our software. We're creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs. Together, we're creating a future where MSPs don't just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do.

With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We've been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work, to name a few.

About The Role
As Manager of Business Development, you will architect and lead a modern, data-driven outbound engine focused on predictable pipeline creation. This is not a traditional BDR manager role. It's a strategic growth function that blends hands-on leadership, GTM alignment, and continuous performance optimization.

You will own the design and execution of outbound campaigns, partner closely with Marketing and RevOps to orchestrate targeted plays, and ensure the team consistently delivers high-quality pipeline across ScalePad's product suite. You'll mentor, coach, and hire top talent while modelling the standard for excellence in activity, messaging, precision, and results.

Responsibilities.

Get ready to go beyond order-taking. Your strategic responsibilities include:

Pipeline & Campaign Execution

• Deliver predictable top-of-funnel pipeline by structuring and executing outbound campaigns aligned to our GTM strategy, ICP, and product priorities.
• Achieve and exceed personal and team appointment-setting and MRR contribution goals.
• Partner with RevOps and Marketing to create integrated campaign flows — from lead capture to meeting booked to opportunity creation.
• Apply segmentation, trigger-based outreach, and persona-based messaging to maximize conversion.

Team Leadership & Performance Optimization

• Lead, coach, and scale a high-performance outbound BDR team.
• Drive consistent mastery of messaging, objection handling, product knowledge, and value articulation.
• Conduct structured coaching sessions, skill-development workshops, and regular performance reviews.
• Build a culture of accountability, curiosity, and continuous improvement.

Process, Systems & AI-Driven Efficiency

• Champion the use of AI-powered prospecting automation, sequencing intelligence, and conversational analytics to boost throughput and quality.
• Maintain operational excellence by ensuring the accuracy, hygiene, and completeness of HubSpot data.
• Define and continually refine best practices for outbound motions, cadences, ICP targeting, and KPI tracking.
• Collaborate across Sales Enablement, People & Culture, and RevOps to streamline onboarding, training, and play execution.

Cross-Functional Alignment

• Serve as the strategic connection point between leadership and the outbound function.
• Supply feedback loops that influence product positioning, messaging frameworks, and GTM maturity.
• Advocate for a partner-centric experience in every interaction and campaign.

Your Strengths and Skills

We care about what you can do more than where you've done it. However, experience in the following areas will help you hit the ground running in this role:

• 2+ years leading high-performance BDR teams; 5+ years of SaaS sales experience.
• Proven success building/optimizing inbound and outbound BDR engines.
• Strong understanding of MSPs, SaaS sales cycles, and IT services.
• Demonstrated ability to plan and execute outbound campaigns tied to measurable revenue outcomes.
• Experience implementing AI tools to increase efficiency and signal detection across the sales process.
• Deep familiarity with HubSpot and modern sales analytics platforms.
• Analytical mindset paired with strong communication, coaching, and leadership skills.
• Resilience, adaptability, and a passion for innovation in a fast-scaling environment.

Perks

ScalePad offers our employees a blend of purpose, growth, and genuinely great perks.

• Everyone's an owner. Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.
• Structured mentorship with builders. Join opt-in mentorship programs and learn directly from founders and senior leaders who've scaled multiple SaaS ventures and spent decades in the MSP industry.
• Invest in your growth every year. Access an annual professional development budget to level up your skills, your career, and your impact.
• Set yourself up with great tools. Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you're at home or in one of our hubs.
• Modern ways of working. Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, Montreal, and Phoenix. Specific work models are outlined in each posting.
• Support for hybrid life. Receive a monthly stipend to help you create an effective hybrid or remote work environment.
• Well-being and time to recharge. Take care of yourself with 100% employer-paid benefits.

Before You Apply

This is a full-time role for those who are eligible to work in Canada or the United States. We thank all applicants for taking the time to apply, but only candidates who make it to the next stage will be contacted.

Note on AI Use: ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions.

No recruiters, please.