Head Concierge

1 week ago

Vancouver BC VC P, Canada LMS 4650 Escala Strata Corporation Full time $60,000 - $80,000 per year

Escala is a premier residential community located in the heart of Coal Harbour. We are seeking an experienced Lead Concierge who embodies professionalism, hospitality, and a calm, service-driven presence. This role leads our concierge team in delivering an elevated resident experience while maintaining the security, privacy, and refined atmosphere of the building.

Role Overview:

The Lead Concierge oversees daily front desk operations, ensures continuity of service across a 24/7 schedule, and serves as the primary point of coordination between residents, concierge staff, building management, and service vendors. Attention to detail, sound judgement, and a polished manner are essential.

Key Responsibilities:

  • Lead and mentor the concierge team to ensure consistently high standards of courtesy, attentiveness, and professional presentation.
  • Prepare and manage staff scheduling, shift coverage planning, and timekeeping accuracy.
  • Maintain building access control, visitor management, and monitoring of common areas to support a discreet and secure environment.
  • Coordinate and document vendor access, basic maintenance requests, and contractor activities.
  • Respond to elevated resident requests with calm, focused problem-solving and proactive follow-through.
  • Ensure concierge manuals, emergency procedures, and digital records remain current and accurate.
  • Represent the concierge team in operational discussions and contribute to continuous service improvement.

Qualifications:

  • Minimum 5 years' experience in a senior concierge, luxury hospitality, or private residence services role, with supervisory responsibility.
  • Strong interpersonal presence: warm, composed, articulate communication style.
  • Demonstrated understanding of security practices and emergency response readiness.
  • Comfortable working with property management systems (e.g., BuildingLink, Condo Control, or equivalent).
  • Professional appearance and conduct at all times.
  • Eligible to work in Canada; criminal record check required.

Job Type: Full-time

Pay: $31.00 per hour

Expected hours: 40 per week

Benefits:

  • On-site parking

Experience:

  • Head Concierge: 5 years (required)

Work Location: In person

  • Head Concierge

    3 days ago

    Vancouver, Canada CMI Concierge & Security Inc. Full time

    **HEAD CONCIERGE, CONDOMINIUM**: - Team Lead / Front Desk Supervisor_ We are welcoming a skilled concierge professional to lead our team in a residential strata building in Vancouver. Bring your passion for customer service and proven experience as a supervisor to this important role. We are expanding. Grow your career with us. **Position Summary** The...

  • Head Concierge

    1 week ago

    Vancouver, British Columbia, Canada Centrum Concierge & Security Ltd. Full time $109,000 - $110,000 per year

    Job DescriptionHEAD CONCIERGE/TEAM LEAD: RESIDENTIAL STRATA BUILDINGSLocations: VancouverThe Head Concierge will work directly with our Operations Management Team in ensuring smooth operations in their designated site(s). They hold a key leadership role in their building(s), overseeing all aspects of client relations with residents, property managers,...

  • Head Concierge

    7 days ago

    Vancouver, Canada CMI Concierge & Security Inc. Full time

    **CMI Concierge & Security** **HEAD CONCIERGE** We are welcoming a skilled concierge professional to lead our team in a large, residential strata building. Bring your passion for customer service and proven experience as a supervisor to this important role. We are expanding. Grow your career with us. **Position summary** **Location: Downtown...

  • Head Concierge

    1 week ago

    Vancouver, Canada CMI Concierge & Security Inc. Full time

    **Front Desk Supervisor** Are you looking for a workplace that values collaboration, growth, and support at every step of your career? Welcome to CMI Concierge & Security, where we believe that our success starts with taking care of our greatest asset - our people. Here, you’ll find a dynamic team that encourages innovation and truly supports each...

  • Head Concierge

    1 week ago

    Vancouver, Canada Private Company - Residential Building Management Full time

    **HEAD CONCIERGE/TEAM LEAD: RESIDENTIAL STRATA BUILDINGS** **Locations**: Vancouver The Head Concierge will work directly with our Operations Management Team in ensuring smooth operations in their designated site(s). They hold a key leadership role in their building(s), overseeing all aspects of client relations with residents, property managers, building...

  • Head Concierge

    5 days ago

    Vancouver, Canada Private Company - Residential Building Management Full time

    **HEAD CONCIERGE/TEAM LEAD: RESIDENTIAL STRATA BUILDINGS** **Locations**: Vancouver The Head Concierge will work directly with our Operations Management Team in ensuring smooth operations in their designated site(s). They hold a key leadership role in their building(s), overseeing all aspects of client relations with residents, property managers, building...

  • Head Concierge

    4 days ago

    Vancouver, Canada Private Company - Residential Building Management Full time

    **HEAD CONCIERGE/SUPERVISOR: RESIDENTIAL STRATA BUILDINGS** We are expanding our team and welcome talented CONCIERGE professionals to join us. We are looking for passionate, service-driven individuals with outstanding customer service and solid supervisory track records to lead a team of concierge staff in large residential strata buildings. **Locations**:...

  • Head Concierge

    5 days ago

    North Vancouver, Canada Private Company - Residential Building Management Full time

    **HEAD CONCIERGE/TEAM LEAD: RESIDENTIAL STRATA BUILDINGS** **Locations**: North Vancouver - Near City Hall / Library The Head Concierge will work directly with our Operations Management Team in ensuring smooth operations in their designated site(s). They hold a key leadership role in their building(s), overseeing all aspects of client relations with...

  • Head Concierge

    2 days ago

    Vancouver, Canada Cleantech Service Group Ltd. Full time

    **ABOUT US** Cleantech Service Group is based in Richmond and provides cleaning and maintenance services to commercial establishments and strata buildings throughout the Lower Mainland. In business since 1996, Cleantech is committed to providing superior, sustainable services to our customers and has seen rapid and continuous growth. **JOB...

  • Concierge - Part Time

    1 week ago

    Vancouver, Canada FirstService Residential Full time

    Our Client is looking for a Part-Time Concierge for a property located in Vancouver, BC. **Job Title**:Concierge **Location**: Vancouver, BC, downtown, close to public transit **Building Type**: High-End Residential Strata Building **Shift**: Regular Shifts: Friday 3pm - 11pm, Saturday & Sunday, 7am - 3pm. Additional shifts available for coverage of...