Customer Care Representative

2 weeks ago

Ottawa, Ontario, Canada Swish Group of Companies Full time $40,000 - $60,000 per year

Start your Sales or Operations career and join Swish as a Customer Care Representative

What does Swish do?

Swish is a Canadian company, family-owned-and-operated since 1956. Coast-to-coast, our communities should feel confident that the spaces they work and live in are clean and hygienic. That's why we are Canada's source for quality cleaning supplies and equipment. With solutions as diverse as our customers' needs, Swish offers custom, professional grade, environmentally friendly solutions in a wide variety of product and service areas including: Hand Hygiene, Surface Disinfecting, Kitchen/Laundry/Warewash, Floor Care and Matting, Cleaning Tools and Powered Equipment, Safety and PPE, and more.

The Warehouse Associate is responsible for picking customer orders and delivering them to the delivery platform while maintaining the warehouse in a safe and orderly fashion.

What does a Customer Care Representative do?

Enter the role of a Customer Care Representative, where your main responsibility is to create frictionless customer experiences. As the frontline liaison, you'll be handling inquiries, resolving issues, and providing reliable assistance. Your effective communication skills and a comprehensive understanding of the Swish's products will be key assets.

More specific responsibilities:

Develop and maintain strong relationships with assigned customers, acting as the first point of contact for any customer service needsAccurately take customer orders by email or telephone in an efficient mannerAssist customers with online orders or questions related to Swish's website Proactively engage customers by reaching out to discuss and understand their business needs, encouraging additions to existing orders, and sharing information about new productsDevelop an extensive knowledge of Swish's products and services in order to assist customers with best-in-class cleaning solutions When necessary, handle customer complaints by providing appropriate solutions or alternatives with realistic timelines and following up to ensure resolution was achievedEnsure mailed orders are shipped promptly with accurate record keeping of invoices and PO #sComplete invoicing, billing, and reportingUtilize ERP and CRM platforms with confidenceCommunicate with various teams and branches to obtain stock to fill backordersRespond to and direct equipment service calls and provide timely updates to customers on the status of repairsAssist as needed in the day-to-day operations of Swish's retail store by serving customers, invoicing orders, and retail merchandising

What do you need?

High School diploma1-2 years' experience in a customer-facing role. Sales experience is considered an assetBasic customer service skills to confidently and accurately address customers' needsOrganizational and multitasking skillsStrong computer and technical skills including experience with MS ExcelExperience with a CRM and other sales technologies is considered an asseteCommerce experience considered an asset Attention to detail to accurately process invoices and reportingProfessional demeanor and telephone etiquetteFrench/English Bilingualism would be an asset

When you join Swish, you can expect:

Membership in the Swish family - we treat our employees with integrity and always have, since 1956.Competitive base salary PLUS bonus.Access to hundreds of perks from the Home, Wellness, Travel, Fashion, and other industries.Unlimited training and development with an industry-leading brand.Excellent company-paid benefits, including:
Extended Health & Dental Care Employee Assistance programCompany contributions to your Registered Retirement Savings Plan Swish is an equal opportunity employer, offering an above average compensation and benefit package, as well as excellent opportunities for professional development and advancement with a growing CANADIAN company. 

Swish Maintenance Limited is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). Should any applicant require accommodation through the recruitment and selection process, please inform Human Resources. 
 
Pre-Employment Screening: The Swish Group of Companies is committed to maintaining a safe and secure work environment. As a condition of employment, candidates may be required to undergo a criminal record check, including in cases where such checks are mandated by clients as a requirement for access to their sites or properties. For roles involving the operation of a motor vehicle, a valid driver's license and a satisfactory driver's abstract will also be required.

  • Customer Care Representative

    2 weeks ago

    Ottawa, Ontario, Canada Dynacare Full time $45,000 - $65,000 per year

    Description Position at Dynacare Job Posting: Customer Care Representative   Where YOU work, makes a difference.  Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Graybar Canada Limited Full time $40,000 - $80,000 per year

    Job BriefThis role supports customer needs related to communication and data products and service.Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.Graybar Canada is a leader in the distribution of high quality electrical, automation and...

  • Bilingual Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Saand Inc Full time $45,000 - $65,000 per year

    At Saand we're not just co-workers we're a community that celebrates your passion and dedication. Your unique contribution is essential to our success, and we make sure you're not just seen but recognized. Our culture is one of appreciation, ensuring that your hard work doesn't just fuel our success today but sets the stage for your growth tomorrow. Our core...

  • Customer Service Representative

    7 days ago

    Ottawa, Ontario, Canada Culligan of Canada Full time $45,000 - $55,000 per year

    Our CompanyCulligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.ResponsibilitiesAssist customers in person and on the phone in a professional mannerSet up deliveries and book service...

  • Customer Service Representative

    2 days ago

    Ottawa, Ontario, Canada CSN Collision Full time US$45,000 - US$65,000 per year

    The Bemac Collision Group has an immediate opportunity for a Customer Service Representative to join their team in a well-established, progressively growing group of companies. The Customer Service Representative is responsible for securing revenue by verifying payment, scheduling and maintaining customer satisfaction through out the repair process. Job...

  • Remote Bilingual Customer Service Representative

    1 week ago

    Ottawa, Ontario, Canada NTT DATA Full time $38,080 - $45,000 per year

    Req ID: 347529NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Remote Bilingual Customer Service Representative (English/French) to join our team remote in Canada. Position...

  • Customer Service Representative

    5 days ago

    Ottawa, Ontario, Canada U-Haul Full time $40,000 - $70,000 per year

    Location:30 Frank Nighbor Pl, Ottawa, Ontario K2V 1B9 CanadaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and...

  • Customer Service Representative

    3 days ago

    Ottawa, Ontario, Canada Hozack, Inc. Full time $35,000 - $45,000 per year

    The Role:As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.Respond to customer inquiries via phone, email, and chat.Resolve customer complaints and...

  • Customer Experience Representative

    2 weeks ago

    Ottawa, Ontario, Canada National Car Rental Full time $35,000 - $55,000 per year

    OverviewThe Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CXR will gain knowledge...

  • Inside Sales/Customer Service Representative

    1 week ago

    Ottawa, Ontario, Canada Crosswater Bathrooms Full time $48,000 - $52,000 per year

    We are a distributor of luxury decorative plumbing and hardware. Our focus is to offer curated brands to our network of high-end kitchen and bath showrooms. We are looking for a Full-time candidate to join our Customer Service team in Canada to be a part of the growth of this unique and innovative business.Positions details:The Customer Service...