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Bilingual Customer Service Representative
2 weeks ago
At Saand we're not just co-workers we're a community that celebrates your passion and dedication. Your unique contribution is essential to our success, and we make sure you're not just seen but recognized. Our culture is one of appreciation, ensuring that your hard work doesn't just fuel our success today but sets the stage for your growth tomorrow. Our core values are more than just words, they are way of life.
WHY JOIN US?
Company culture is at our Core.
Work in a place where your team values you. Saand has always created an environment where our employees can thrive and are able to grow and develop their skills. One of our Core Value: 'Know and Show the Truth" implies that we are best as an open team working together with transparency and integrity. Headquartered in Etobicoke, Ontario Saand has over 4 decades of glass fabrication experience and has helped construct some of Ontario's most iconic buildings.
What are we looking for?
We are looking for a Bilingual Customer Service Representative. This is an excellent opportunity for developing strong relationships with clients and having deep understanding of customer needs to act as the liaison and main point of contact between the customer and Saand.
LOCATION: Ottawa Facility: 2448 Huntley Rd, Stittsville ON
FUNCTIONAL RESPONSIBILITIES:
The role coordinates internal resources and company abilities in order to respond quickly to customer needs and to implement proactive corrective actions as needed to ensure a high level of customer service and customer satisfaction. Responsible for reading and interpreting customer drawings to create A + W drawings (ERP system) which facilitates the programming of cutting and the fabrication of glass. Also oversee entering and checking customer orders and providing general administrative work for all departments.
- Communicate with customers through phone and e-mail as required.
- Assist outside sales representatives by communicating potential issues and providing solutions with orders and working together for customer satisfaction.
- Analyze and review incoming orders and drawings for completeness and accuracy.
- Enter customer purchase orders into an ERP system
- Create drawings using ERP system (A +W) and attach them to line items in work orders
- Troubleshoot processing issues within Teams, scheduling, production, engineering, and A + W support, and IT.
- Assist customer on tracking and expediting orders as required.
- Place purchase orders for products
- Coordinate deliveries with customers
- Log customer complaints, coordinate returns for inspections, and issue credits as required.
- Technical knowledge of Saand products (benefits / comparisons)
- Assist outside sales representatives.
- Coordinating interdepartmentally with Production scheduling / Shipping on customer-specific requirements
- Customer account visits, including project discussions, alignment of project orders, understanding of customers' planning schedules, and coordinating back to our scheduling for capacity planning.
- Review skid, BOL, delivery run sheets – to ensure company meets customer deadlines.
What is in for you?
- Plenty of room for growth and advancement
- Excellent working environment, team-centric culture
- Benefits package available after probation period
- Work-life balance.
Benefits Included:
- Annual additional $250 towards your benefit
- Lots of recognition, BBQs, Christmas party and luncheon
- Dental, Vision and Extended health benefit
- Employee Assistance Program
- RRSP Match
Education and Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Minimum - 3 years of customer service experience in a manufacturing environment.
- Working knowledge of MS Office and sales order software, and strong keyboarding skills
- The ability to read and understand technical drawings and diagrams is an asset.
- Fluency in English and French, written and oral is mandatory to perform key functions of the role.
- Excellent time management, analytical, and problem-solving skills
- Knowledge of the glass industry (tempering, I.G., laminated glass, fabricated glass) is an asset
- Demonstrated strong attention to detail.
- Proven customer service orientation
- Strong proficiency in mathematics, including the ability to read measurements accurately and work confidently with fractions.
- Must be able to establish priorities and work as part of a team.
- Ability to work with an appropriate sense of urgency
Saand is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Saand will work with you in an effort to ensure that you are able to fully participate in the process.
APPLY NOW:
If you are good at what you do, you can work anywhere. If you are the best at what you do, come work at Saand with us. Connect with one of our recruitment team or send us your resume at
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match
Experience:
- customer service: 3 years (required)
Work Location: In person
