Floor Manager

1 week ago

Whitby ON, Canada Butchie's Restaurant Full time

Job Description

Key Responsibilities:

Guest Experience & Service:

  • Maintain a welcoming, high-quality dining environment for all guests.
  • Greet guests, resolve complaints, and anticipate service needs.
  • Monitor tables, pacing, and flow to ensure efficient service.

Staff Leadership & Training:

  • Supervise servers, and support staff during shifts.
  • Coach and train staff on service standards, upselling, and teamwork.
  • Provide feedback and guidance to ensure consistent performance.

Operations & Administration:

  • Oversee opening, closing, and shift change procedures.
  • Manage guest wait times.
  • Track and report daily sales, tips, and shift performance.
  • Support inventory checks and communicate supply needs.
  • Ensure compliance with health and safety standards.

Communication & Coordination:

  • Collaborate with the kitchen team to ensure smooth ticket flow.
  • Communicate guest feedback and operational challenges to management.
  • Assist with scheduling, shift coverage, and labor cost control.

Qualifications:

  • 2+ years of experience in restaurant or hospitality management (front-of-house).
  • Strong leadership, problem-solving, and communication skills.
  • Excellent customer service and conflict-resolution abilities.
  • Ability to multitask and stay calm under pressure.
  • Knowledge of POS systems, food service regulations, and best practices.
  • Flexible availability, including evenings, weekends, and holidays.

Work Environment:

  • Fast-paced, team-oriented restaurant environment.
  • Standing/walking for extended periods; occasional lifting (up to 30 lbs).

Job Type: Full-time

Pay: $20.00-$25.00 per hour

Benefits:

  • Casual dress
  • Company events
  • Discounted or free food
  • On-site parking
  • Store discount

Experience:

  • Hospitality: 4 years (preferred)

Licence/Certification:

  • Smart Serve (preferred)

Work Location: In person

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