Senior Operations Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all. At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all. Section A – Specific Responsibilities Analyzes operating and delivery procedures, systems and schedules and all other distribution centre activities to identify potential efficiency improvements and cost-savings Ensures that responsibilities are defined and assigned to supervisors and employees to maximize efficiency and productivity Supports and executes performance reviews for Operations Supervisors, supporting development plans and actively coaching areas of opportunity Ensures policies and practices are respected related to employee/labour relations and promotes efforts to build strong employee engagement Monitors, maintains and identifies opportunities to improve customer service levels for all customers Maintains appropriate communications with all levels of the organization and ensures that distribution centre employees are aware of company's progress and direction Administers policies and practices related to employee /labour relations (Bargaining, Union-Management Committees and Grievances hearing) in conjunction with Human Resources. If applicable, participates in the negotiation of the collective agreement(s). Actively encourage the Six Sigma program of continuous improvement by identifying cost reduction or quality improvement initiatives Ensures that all vehicles, equipment, buildings and property are maintained in accordance with Company standards Responsible for oversight of Automation equipment and processes in coordination with Facility maintenance team and 3rd party vendor Is accountable for ensuring proper review, update and audit of Security, Regulatory and GMP policies and programs to ensure compliance Ensure that health and safety practices are followed within the workplace through on-going monitoring of health and safety programs and audits; provision of all equipment, material and protective devices; appointing / ensuring leaders are competent in Health and Safety In coordination with Regional HR, ensure workforce planning requirements are completed and monitored; provide opportunities for development and training for Leadership team as required Section B – Position Qualifications Post-Secondary degree or minimum 8 years of experience in distribution, warehousing or manufacturing environment Experience in the pharmaceutical industry an asset Experience with automation an asset Minimum 10 years of experience in a complex leadership capacity Labour Relations/ Employee Relations experience Demonstrated experience with Six Sigma, Lean Principles and process improvement Ability to establish and analyze business metrics to effectively set targets and standards of performance Strong organization and tactical planning skills Ability to take initiative, strong work ethic, behave with a sense of urgency Demonstrated change management, problem solving & decision-making capabilities Flexible schedule requirements Ability to travel (minimal) Strong communication and analytical skills (Proficient working knowledge of Microsoft Office Suite) We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $103,400 - $172,300 McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.