Senior Program Manager

1 day ago

Edmonton, Alberta, Canada Lifemark Health Group Full time $80,000 - $120,000 per year

Status:
Permanent Full-Time

Location:
Lifemark Mira Health Centre Avenue #117, Edmonton, AB T5G 3G6

Senior Program Manager – Vocational Services
The Senior Program Manager (SPM) provides leadership, operational oversight, and strategic direction for a portfolio of vocational and employment programs. This role serves as a critical link between the Senior Manager of Vocational Services and Program Managers (PMs), ensuring programs deliver strong outcomes, meet contractual obligations, and uphold Lifemark's values of client-centered service, employer engagement, and operational excellence.

Some of the Key Responsibilities
are listed below:
Program Oversight & Operations

  • Oversee day-to-day operations and performance of multiple career and employment programs in the North region with support provided to the South region.
  • Ensure programs consistently meet or exceed contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards.
  • Support PMs in problem-solving operational challenges, ensuring continuity of service delivery and strong client/employer outcomes.
  • Lead program implementation and integration for newly awarded contracts, ensuring smooth start-up and alignment with organizational priorities.

Contract & Financial Management

  • Review, approve, and submit monthly program reports and invoices in collaboration with Program Managers.
  • Monitor program budgets, cost-efficiency, and ROI; escalate financial risks or opportunities for cost-savings.
  • Maintain strong relationships with Contract Procurement Specialists (CPSs), providing timely updates on performance, risks, and successes.

Leadership & People Management

  • Provide direct supervision, coaching, and weekly 1:1s with Program Managers and Team Leads.
  • Support PMs with recruitment, hiring, onboarding, and retention strategies for program staff.
  • Oversee staff development through mentoring, training, and succession planning to strengthen leadership capacity.
  • Champion diversity, equity, inclusion, and accessibility in all staffing and service delivery practices.

Strategic Planning & Business Development

  • Contribute to business development (BD) activities by identifying expansion opportunities, supporting proposal writing, and presenting innovative service models.
  • Prepare and present Monthly Business Reviews (MBRs) to the Senior Manager, highlighting outcomes, risks, and recommendations.
  • Contribute to strategic planning by aligning regional program initiatives with Lifemark's broader goals.

Qualifications

  • Bachelor's degree in Business, Human Services, or related field
  • Leadership experience in employment/vocational services or related sector.
  • Demonstrated success managing multi-site or multi-contract programs.
  • Strong knowledge of government-funded employment programs, contracts, and performance management.
  • Excellent leadership, coaching, and team development skills.
  • Financial acumen with experience managing budgets, invoices, and ROI analysis.
  • Skilled in relationship-building with funders, employers, and community stakeholders.
  • Exceptional written and verbal communication skills.
  • Proficient in Microsoft Office Suite and case management systems.

Apply today
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