Senior Program Manager

1 week ago

Edmonton, Alberta, Canada Lifemark Health Group Full time

Status: Permanent Full-Time

Location: Lifemark Mira Health Centre Avenue #117, Edmonton, AB T5G 3G6  

Senior Program Manager – Vocational Services 

The Senior Program Manager (SPM) provides leadership, operational oversight, and strategic direction for a portfolio of vocational and employment programs. This role serves as a critical link between the Senior Manager of Vocational Services and Program Managers (PMs), ensuring programs deliver strong outcomes, meet contractual obligations, and uphold Lifemark's values of client-centered service, employer engagement, and operational excellence. 

Some of the Key Responsibilities are listed below:

Program Oversight & Operations 

  • Oversee day-to-day operations and performance of multiple career and employment programs in the North region with support provided to the South region.  
  • Ensure programs consistently meet or exceed contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards. 
  • Support PMs in problem-solving operational challenges, ensuring continuity of service delivery and strong client/employer outcomes. 
  • Lead program implementation and integration for newly awarded contracts, ensuring smooth start-up and alignment with organizational priorities. 

Contract & Financial Management 

  • Review, approve, and submit monthly program reports and invoices in collaboration with Program Managers. 
  • Monitor program budgets, cost-efficiency, and ROI; escalate financial risks or opportunities for cost-savings. 
  • Maintain strong relationships with Contract Procurement Specialists (CPSs), providing timely updates on performance, risks, and successes. 

Leadership & People Management 

  • Provide direct supervision, coaching, and weekly 1:1s with Program Managers and Team Leads. 
  • Support PMs with recruitment, hiring, onboarding, and retention strategies for program staff. 
  • Oversee staff development through mentoring, training, and succession planning to strengthen leadership capacity. 
  • Champion diversity, equity, inclusion, and accessibility in all staffing and service delivery practices. 

Strategic Planning & Business Development 

  • Contribute to business development (BD) activities by identifying expansion opportunities, supporting proposal writing, and presenting innovative service models. 
  • Prepare and present Monthly Business Reviews (MBRs) to the Senior Manager, highlighting outcomes, risks, and recommendations. 
  • Contribute to strategic planning by aligning regional program initiatives with Lifemark's broader goals. 

Qualifications 

  • Bachelor's degree in Business, Human Services, or related field  
  • Leadership experience in employment/vocational services or related sector. 
  • Demonstrated success managing multi-site or multi-contract programs. 
  • Strong knowledge of government-funded employment programs, contracts, and performance management. 
  • Excellent leadership, coaching, and team development skills. 
  • Financial acumen with experience managing budgets, invoices, and ROI analysis. 
  • Skilled in relationship-building with funders, employers, and community stakeholders. 
  • Exceptional written and verbal communication skills. 
  • Proficient in Microsoft Office Suite and case management systems. 

Apply today Visit us at  for more info about the company.

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