Software Customer Support Specialist

5 days ago

Oakville, Ontario, Canada AKITU Inc. Full time $40,000 - $60,000 per year

Company description

Akitu is a rapidly growing company providing Dental Practice Management Software for dental clinics in Canada. With a core focus on innovation and mastering the user experience our software, Akitu One, brings a unique perspective for dentists to streamline their practice work.

Job description

The ideal candidate will be responsible for providing customer software and technical support as well as troubleshooting assistance to users of our software applications. This role requires a strong understanding of software systems, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical users.

As a Software Customer Support Specialist, you will be the first point of contact for users experiencing issues with our software, and you will work closely with our development team to resolve these issues promptly. Your primary goal will be to ensure that our users have a seamless and positive experience with our software. The ideal candidate will have a background in customer service, software support, and technical understanding. If you are passionate about helping customers and technology, we encourage you to apply for this role.

Primary Responsibilities

  • Provide frontline support, answering inbound client calls and emails.
  • Providing technical support and troubleshooting for software applications.
  • Document and track issues in a ticketing system.
  • Collaborate with the development team to resolve complex issues.
  • Conduct software testing to identify and resolve issues.
  • Provide training and guidance to users on software features and functionality.
  • Participate in on-call support rotation (Saturdays)
  • Maintain a high level of customer satisfaction.
  • Stay up-to-date with the latest software updates and industry trends.

Qualifications & Core Competencies:

  • High School Diploma, G.E.D. or equivalent
  • Direct frontline experience with inbound calls and customer emails
  • High degree of organizational skills with the ability to prioritize and multi-task
  • Excellent communication (verbal/written) and interpersonal skills
  • Strong computer knowledge and data skills
  • Flexible, self-motivated, and a quick learner
  • Personable, patient and professional
  • Dental experience is an asset, but not required
  • Bilingual (French Speaking) would be an asset

Location: This is a hybrid working role with the potential to become full time in office.

Permanent position.

Schedule: Monday to Friday, with Saturdays on rotation

Apply Today Visit for more information

AKITU Inc.

Job Types: Full-time, Permanent

Pay: From $40,000.00 per year

Benefits:

  • Dental care
  • Paid time off

Application question(s):

  • Do you have at least 1 year experience working as a Level 2 or 3 Support?
  • Are you able to reliably able to commute to Oakville or surrounding area?

Education:

  • Secondary School (preferred)

Experience:

  • SaaS: 1 year (preferred)

Language:

  • French (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location: Hybrid remote in Oakville, ON

  • Software Customer Support Specialist

    5 days ago

    Oakville, Ontario, Canada Akitu Full time $60,000 - $90,000 per year

    Company descriptionAkitu is a rapidly growing company providing Dental Practice Management Software for dental clinics in Canada. With a core focus on innovation and mastering the user experience our software, Akitu One, brings a unique perspective for dentists to streamline their practice work.Job descriptionThe ideal candidate will be responsible for...

  • Customer Support Specialist

    6 days ago

    Oakville, Ontario, Canada Davis Controls Ltd. Full time $60,000 - $80,000 per year

    Job Title:Customer Support Specialist - Industrial Automation & InstrumentationLocation:Oakville, ON | Full-time, On-siteJob SummaryDavis Controls Ltd., a leading industrial equipment supplier, is seeking a proactive Customer Support Specialist to support our customers and Product Specialists. You'll play a key role in ensuring smooth operations, timely...

  • Customer Information Specialist

    2 weeks ago

    Oakville, Ontario, Canada Town of Oakville Full time $45,000 - $60,000 per year

    Employment Status:Permanent Part-Time (CUPE 5348)Hours:24 hours per week with ability to work all shifts - days, evenings, and weekendsPrimary Location:Sixteen Mile BranchOakville Public Library is seeking someone who is dedicated to service excellence, demonstrates curiosity and a learning mindset, fosters collaboration and knowledge sharing, and is a...

  • Customer Information Specialist

    5 days ago

    Oakville, Ontario, Canada Town of Oakville Full time $45,000 - $60,000 per year

    Employment Status: Casual (CUPE 5348)Location: All branch locationsHours: Casual staff have no regularly scheduled hours but may be offered work within their classification at any branch. There is no guarantee of hours for casual staff.Availability: Casual staff are required to provide availability across days, evenings and weekends including a minimum of...

  • Contract Support Specialist

    2 weeks ago

    Oakville, Ontario, Canada Essity Full time US$66,000 - US$83,000

    Contract Support Specialist Who We Are  Essity is a global leader in health and hygiene headquartered in Stockholm, Sweden, with a North American headquarters located in Philadelphia, PA. We are a multi-billion-dollar company with a purpose to break barriers to well-being for the benefit of consumers, patients, care givers, and customers across the globe....

  • Contract Support Specialist

    2 weeks ago

    Oakville, Ontario, Canada Essity Full time $66,000 - $83,000 per year

    Who We AreEssity is a global leader in health and hygiene headquartered in Stockholm, Sweden, with a North American headquarters located in Philadelphia, PA. We are a multi-billion-dollar company with a purpose to break barriers to well-being for the benefit of consumers, patients, care givers, and customers across the globe. We do this through innovations...

  • Customer Support Coordinator

    5 days ago

    Oakville, Ontario, Canada Siemens Healthineers Full time $47,500 - $88,500 per year

    Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique...

  • Software Quality Assurance Tester

    7 days ago

    Oakville, Ontario, Canada Caprivi Solutions CapEx360® Software Full time $60,000 - $90,000 per year

    As aSoftware Testerat Caprivi Solutions, you will play a critical role in ensuring the quality and reliability ofCapEx360, our enterprise-grade capital expenditure management platform. Your patience, attention to detail, and technical curiosity will help uncover issues before our clients do, ensuring smooth implementations and exceptional user...

  • Sales Specialist – Odoo Integration

    7 days ago

    Oakville, Ontario, Canada M7 Canada Full time $60,000 - $120,000 per year

    Sales Specialist – Odoo Integration (USA & Canada)Oakville, Canada We are a growing accounting firm dedicated to providing our clients with cutting-edge solutions to streamline their operations. As we expand into the digital space, we are looking for a dynamic Sales Specialist to focus on Odoo ERP integration services. Our mission is to offer seamless...

  • Customer Support Representative

    5 days ago

    Oakville, Ontario, Canada Fine Sight Solutions Full time $60,000 - $80,000 per year

    Do you believe that all it takes is a little communication and a smile to solve most problems?Are you passionate about introducing solutions to clients they haven't even been aware of?Are you ready to grow your career and work for a company that you believe in?Three times yes? Then we need to meet youWe are looking for a Customer Support Representative to...