Customer Information Specialist

Employment Status:
Permanent Part-Time (CUPE 5348)

Hours:
24 hours per week with ability to work all shifts - days, evenings, and weekends

Primary Location:
Sixteen Mile Branch

Oakville Public Library is seeking someone who is dedicated to service excellence, demonstrates curiosity and a learning mindset, fosters collaboration and knowledge sharing, and is a passionate advocate for literacy and innovation in public libraries.

Reporting to branch leadership, the
Customer Information Specialist
provides exceptional customer service and branch services to the public, delivers engaging programming and outreach, assumes in-charge duties, and supports library operations at the branch.

What You'll Do
As a Customer Information Specialist you will:

• Greet customers and proactively offer customer-first service across all interactions, promoting OPL services with enthusiasm, and actively creating connections through roving customer service.
• Develop and share comprehensive knowledge of OPL's collections, spaces, programs, services, and technologies. Accurately interpret OPL policies and procedures, and leverage key messaging to guide customer interactions and service delivery.
• Conduct in-depth, personalized reference and readers' advisory services, connecting customers to information and resources through inclusive and informed recommendations.
• Support and instruct customers with a wide range of existing and emerging technologies to promote and build digital literacy, including creative technology, equipment, and software.
• Prepare and deliver engaging library programs for diverse audiences of all ages that promote literacy, lifelong learning, creativity, social interaction and connection.
• Actively participate in outreach to improve and support equitable access, strengthen community partnerships, and increase awareness of OPL services.
• Support branch services and library operations, including but not limited to membership and circulation services, technology instruction, collections maintenance, merchandising and reading lists, material handling, and troubleshooting branch equipment, technology, or facility issues.
• Assume In-Charge duties as assigned, or in the absence of onsite leadership, acting as the designated onsite lead to ensure smooth service delivery, issue resolution, and appropriate communication or escalation to branch or on-call leadership.
• Foster continuous learning by engaging in professional development activities, participating in working groups, and applying new knowledge and skills to enhance job performance.
• Work in compliance with the provisions of the AODA customer service standard, Occupational Health & Safety Act, the Workplace Safety and Insurance Act, other relevant health and safety legislation, and the OPL's Health & Safety Program.
• Perform other duties as assigned.

Is this a good fit for you?
We're Looking For Someone Who Can

• Provide excellent customer service in dynamic and busy environments, and champion the values of equitable access, curiosity, belonging, lifelong learning, intellectual freedom, and exceptional service.
• Utilize comprehensive knowledge of OPL's collections, spaces, programs, services, and technologies.
• Apply expertise in current and emerging technologies to service delivery, along with an understanding of the critical and evolving role of technology.
• Prepare and deliver high-quality and engaging library programs that are welcoming, inclusive, and achieve defined learning goals.
• Proactively engage customers and connect them to OPL services that inspire them, approaching every interaction with enthusiasm and a genuine willingness to help.
• Exercise good judgment to prioritize customer-first service, make values-based decisions, and support conflict resolution.
• Sustain excellent organizational and time management skills, with the ability to prioritize and multitask effectively, and perform all work with accuracy and attention to detail.
• Demonstrate excellent verbal and written communication skills, with the ability to actively listen and clearly share information.
• Work independently and as part of a team through effective collaboration and strong interpersonal skills.
• Respond effectively to change, demonstrating curiosity and a learning mindset.
• Maintain awareness of new and emerging trends in library services and programs.

Your Experience And Educational Background

• Master in Library and Information Science (MLIS), or undergraduate degree and a Library and Information Technician diploma; or will consider an equivalent degree program in library and information studies.
• A minimum of two (2) years of related library work experience.
• Experience with an integrated library system (ILS), RFID technology, Microsoft Office, and existing and emerging technologies and equipment, including creative technologies, equipment, and software.

Who are we?
Oakville Public Library strives to fulfill our mission of cultivating discovery and creativity in every phase of life. We are focused on exceptional customer service to meet the needs of the children, youth, adults, and seniors utilizing our physical or online services. We continue to be agile in our mandate to meet the needs of the residents of Oakville.

What's it like to work at Oakville Public Library?
It's challenging, stimulating, and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, we commit to providing access to tangible resources and programs that inspire, encourage, and provoke thought for the residents of Oakville.

Application Process
Applications will be accepted on-line at in the current opportunities section no later than midnight on
November 25, 2025.
The Oakville Public Library is an equal opportunity employer and is pleased to accommodate individual needs in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) within our recruitment process upon request. If you require accommodation at any time throughout the recruitment process please contact Human Resources at

A Security Clearance Check with Vulnerable Sector Screening will be required for all employees and volunteers of the Oakville Public Library. Successful applicants must submit the Security Checks (dated within the last six months) prior to or on the first day of employment.

The Oakville Public Library endeavours to provide a safe environment for all its employees. We thank all applicants for their interest, however, only those candidates considered for an interview will be contacted.