Settlement Outreach Worker

POSITION TITLE: Settlement Outreach Worker

PROGRAM: Newcomer Settlement and Labour Market Orientation (NSLMO)

COMPANY:Skills for Change

LOCATION:791 St. Clair Ave West, Toronto ON

PAY RATE: $31.20 per hour

REPORTS TO: Supervisor, Newcomer Services

CONTRACT TYPE: Indefinite Term (Union)

START DATE: As soon as possible

With 40+ years of operations, Skills for Change is a highly respected non-profit charity with a province wide reputation for pioneering programs that respond to shifting immigration and workplace trends and lead to employment. Skills for Change provides multi-sited employment, job skills, career exploration through mentoring and entrepreneurship, job development, mental health and wellness, language and settlement programs and services throughout the Greater Toronto and Hamilton Areas.

To assist Newcomer clients to adapt and integrate effectively in Canadian society by providing them with settlement and labour market orientation support. This role will deliver settlement and labour market programming to newcomers through facilitating information and orientation sessions, group workshops (employment, OHIP, health resources, legal supports, etc.), individual employment and settlement counselling, and referral to suitable services to meet their settlement and employment needs.

• Develop and deliver one on one sessions with Refugees, Refugee Claimants and Citizens.
• Conduct intake, assessment, case management, one-on-one settlement plans and employment counselling and creating solution focused action plans with clients
• Provide information sessions/workshops to clients.
• Invite guest speakers to conduct information sessions on specific settlement, employment, and cultural adaptation topics based on client needs
• Update settlement and employment resources on an ongoing basis
• Maintain and update client files as required by the funder
• Outreach to other community organizations, for program promotion, client referral and to provide itinerant settlement services
• Maintain client database, produce statistics, and reports as required, e.g., OCMS
• Participate in the distribution, collection, and analysis of participant surveys and other evaluation and tracking procedures
• Assist with organizing support groups, networking events and other program initiatives
• Work as part of SfC team to ensure smooth delivery and coordination of services to clients
• Participate in team meetings; staff meetings and committee meetings as required
• Evaluate the effectiveness of service delivery and present solutions to enhance services on an ongoing basis
• Other duties as assigned by Management
• Participate in all meetings as required

• Post-Secondary degree in social work and/or credentials as a Social Worker, Community (Support) Worker, Career Counsellor or other related fields required.
• Minimum 2 years of experience in social service delivery, preferably in employment or settlement services
• Strong interpersonal, communication and presentation skills
• Excellent presentation and facilitation skills and experience in individual settlement and employment counselling
• Demonstrated knowledge of issues affecting newcomers
• Team player with initiative, energy, and persistence
• Experience delivering classroom and online training is required
• Sensitivity to, and understanding of, issues and barriers to employment faced by women, newcomers, immigrants, youth, and other disadvantaged groups
• Excellent verbal, written communication, and customer service skills
• Excellent teamwork and positive attitude towards change
• Strong problem-solving skills and organizational skills
• Proficiency in Windows, MS Office, internet use and ability to deliver PowerPoint presentations
• Knowledge of OCMS is an asset
• A clear, mandatory vulnerable sector check is required

Skills for Change provides learning and training opportunities for immigrants, refugees and equity seeking groups to access and fully participate in the workplace and wider community to persons with disabilities to newcomers to Canada (including refugees) to Indigenous peoples to members of a visible minority to children or youth to seniors to the LGBTQ2 community.

Skills for Change offers accommodation for applicants with disabilities in each stage of the hiring process. If you are contacted regarding a job opportunity, please advise if you require accommodation. This document is available in alternate format on request.

We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.