Customer Service Representative 6

Proudly raised; Responsibly made.

Canada Packers is building the global standard for sustainable pork. Raised with care. Crafted with purpose. Trusted around the world.  

We are a values-based organization that thrives on collaboration.  Whether on a farm, production line, or in an office environment, team members embrace accountability and a continuous improvement mindset to drive sustained business growth.

Join us and be part of an exciting journey where your talent and passion can make a real impact

This role is a key point of contact for international customers, supporting order management, pricing, logistics coordination and post-sale communications.  You will work closely with Sales, Operations and Supply Chain Teams to ensure orders are processed accurately, issues are resolved efficiently, and customer expectations are met. 

Any Canada Packers team member interested in being considered for this role are encouraged to apply online by January 14th, Applications received beyond that date are not guaranteed consideration.

• Key contact for International Customers orders, logistics and inventory flow challenges for all day-to-day activities with assigned customers and business unit.

• Compile and maintain price lists obtained from product Managers and forward to production operations.

• Processes orders through an order management system.

• Manages customer communication on any issues related to shipments.

• Collaborate with Transportation to determine the most efficient method to deliver products on time and in full to customers.

• Acts as a liaison with the customer for all post sale communications.

• Validate customer claims and returns hold plants/distribution accountable to address root causes along with escalating issues.

• Execute and manage the price discrepancy reports and create any debit/credit note as needed. 

• Collaborate with Demand planning, Sales and customer to work through any order to forecast variance.

• Participates in projects/ process to resolve short and long-term customer issues or initiatives.

• Develops and maintains strong customer profiles and SOP's.

• Works in conjunction with the Sales to ensure customer strategic vision and logistical needs are met or exceeded.

• Prepare short report and open order report.

• Ad hoc duties as required.

• Responsible for analysis of weekly orders and liaising with the plants and foreign office regarding production and shipment capabilities.

• Send purchase orders to suppliers, sales orders to customers and/or oversea offices, ensuring proper signatures/authorizations are obtained.

• Organize, authorize, and submit product invoices for on-time payment, which includes verifying the amounts and securing the product manager final sign-off.

• Prepare weekly and monthly analysis on pricing, volume, and shipment tracking.

• Provide vacation back-up to other team members when required.

• A university degree/diploma or equivalent work experience is required.

• Proficiency in MS Office, especially Excel, and an aptitude to learn new software when required.

• A minimum of 3-5 years' combined experience in administrative, Customer supply Chain.

• Logistics or documentation background is an asset. 

• Excellent ability to multi-task, meet deadlines, and to work in an extremely fast paced environment.

• Excellent interpersonal and communication skills (Listening, Written and Verbal).

• Extremely well organized and detail oriented.

• Ability to take initiative and independently prioritize own work.

• Proficiency in MS Office especially Excel and an aptitude to learn new software when required.

• Fluency in additional language(s) is an asset.

This posting is for a current vacancy on our team.

• Values based culture.

• The expected annual compensation for this role is $46,000-$69,000 per year.

• Hybrid work model for eligible roles.

• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.

• Defined Contribution Pension Plan with company matching that starts on your first day of employment.

• Opportunities to develop your skills and progress your career.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.

Championing diversity is a critical component of our culture. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Recruitment Team at 

Disclaimer:  Please note that salaries posted on sites other than the Canada Packers Careers Page are not a reflection of Canada Packers and are an estimated salary range provided by that particular job board.  We offer competitive wages and an attractive total rewards package, which will be discussed during an interview with our Recruitment Team.

 

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