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Area Manager

1 day ago

Langford, British Columbia, Canada Trail Appliances Full time

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We're a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers

Our core values:

Integrity – We do what's right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others' shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

We have everything we need to inspire our customers. Except YOU.

Reporting to the Warehouse General Manager, the Area Manager, is responsible for the performance of both warehouse and delivery teams in our Langford and Nanaimo locations. The position will be based out of Langford with travel to Nanaimo. The successful candidate would be an ambassador for our "Safety First" culture, while providing high quality training to all new/current hires, creating relationships across all departments, and upkeeping a high level of customer service. The Area Manager will also demonstrate effective leadership by being a strong mentor, caring for others, Integrity in daily activities, Authenticity to peers, Determination to drive culture and Improvements.

As an Area Manager, you will

  • Oversee day to day operations of Warehouse & Delivery departments in our Langford and Nanaimo facilities with support from Warehouse & Delivery Supervisors at each location
  • Assist Delivery teams with training coordination and customer service guidance
  • Collaborate with Purchasing & Sales to ensure appropriate on hand inventory
  • Maintain inventory accuracy through cycle count programs
  • Manage delivery fleet and MHE maintenance programs
  • Manage branch P&L
  • Aid in hiring, employee training & development, and discipline
  • Monitor and report on KPI and operational metrics
  • Travel between Langford & Nanaimo as required

The experience we like to see

  • Minimum 3 years Management experience
  • Warehouse Management OR Logistics & Supply Chain Diploma
  • Proficient in the use of MS Office
  • Current or previous forklift certification
  • Familiar with WMS & RF systems
  • Valid class 5 driver's license
  • Excellent verbal and written communication
  • Strong organizational, time management, leadership, and customer service skills
  • Strong Health & Safety background

We hope you are passionate about

  • Actively facilitating change management within the department
  • Coaching and developing the warehouse & delivery teams to achieve goals and objectives
  • Encouraging and promoting continuous improvement
  • Working with others to achieve individual and shared team goals
  • Working through tight deadlines while change is a constant
  • Taking the initiative to make improvements and communicate change

Bonus points

  • Previous WMS experience
  • Forklift Certification and carton clamp experience
  • Mechanical aptitude

Interacts With

  • GM Warehouse Operations
  • Customers
  • Dispatch and Delivery Operations
  • Reverse and Returns Logistics
  • Logistics Administration
  • Parts and Service
  • Some 3rd party carriers
  • Remote warehouse locations ie: Kelowna, Victoria and Nanaimo
  • Equipment and equipment maintenance vendors

Work Environment

  • Warehouse environment
  • Travel required, approximately one day per week
  • Schedule Tuesday to Saturday, 9:00 AM to 5:30 PM

Why join Trail?

  • Extended Health Benefits
  • Merit Performance
  • PPE Allowance
  • Generous employee discounts
  • Gym membership discount
  • Professional Development Programs
  • Employee Recognition Program
  • Company events
  • Corporate Volunteer Program

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.