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Account Manager

2 weeks ago

Greater Toronto Area, Canada ProFit Executive Search Full time

Account Manager ( elevator industry )

Salary plus Lucrative incentive plan ( T4 up to $180+ )

Vacation and Benefits

cell phone and mileage

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

responsible for
maintaining and growing client relationships
, managing sales, negotiating contracts for maintenance and repairs, and ensuring overall customer satisfaction. The role acts as the key liaison between the client (building owners, property managers, etc.) and internal technical/service teams.

Job Summary

The Account Manager is the primary point of contact for an assigned portfolio of clients, focused on building long-term relationships to drive sales growth and ensure high levels of customer satisfaction. This role requires a blend of sales expertise, technical aptitude related to elevator systems, and exceptional project management skills to coordinate services, from routine maintenance to modernization projects.

Key Responsibilities & Duties

  • Client Relationship Management:
    Develop and maintain strong, long-term relationships with clients, including building owners, property managers, and contractors.
  • Sales & Business Development:
    Identify opportunities for upsell and cross-selling, including new installations, modernizations, and repair jobs. Meet and exceed assigned sales goals and quotas.
  • Contract Management & Negotiation:
    Prepare service contract bids and proposals, negotiate contract terms, secure renewals, and ensure compliance with all regulations.
  • Project Coordination:
    Serve as a liaison between clients and internal teams (operations, engineering, field technicians) to ensure timely and effective service delivery and project execution.
  • Technical Consultation:
    Maintain a strong working knowledge of company products, services, local elevator codes, and safety issues to educate customers and provide expert solutions.
  • Problem Solving:
    Address customer needs and concerns quickly and effectively, proactively solving issues related to scheduling, service, or billing.
  • Reporting & Analysis:
    Track client account metrics, forecast sales, and record all customer activity in a CRM system (e.g., Salesforce).

Qualifications & Skills

  • Experience:
  • Proven experience in account management, sales, or business development, preferably within the elevator, mechanical, facilities management, or construction industries.
  • Experience with B2B sales and a track record of meeting or exceeding sales targets.
  • Education:
    A Bachelor's degree in Business Administration, Engineering, or a related field is often preferred.
  • Skills:
  • Strong negotiation, communication (written and verbal), and presentation skills.
  • Excellent time management, organizational, and problem-solving abilities.
  • Proficiency in Microsoft Office Suite and experience with CRM software.
  • Aptitude for understanding technical and mechanical concepts.

Work Environment

This role often involves a mix of office duties and field work, requiring travel within an assigned territory to meet clients and attend industry event

Qualifications

  • Previous account management experience
  • Articulate and well accustomed to a client facing role
  • Willingness and ability to travel