Account Manager

**Overview**
The Account Manager serves as the main point of contact between assigned accounts and Flō. The overall objective of the Account Manager is to establish, strengthen and sustain the business relationship between his/her accounts and Flō while moving Flō’s position up the Buyer-Seller Hierarchy as defined by the Miller Heiman LAMP Framework. Account Managers ensure that their accounts receive value from Flo that results in sustained and growing revenue streams for the business.

**Objectives of this Role**
- To establish a growing sales pipeline and secure profitable backlogs of orders that support the business’s delivery of the annual revenue plan.
- Act as the main point of contact in all matters relating to client concerns and needs on assigned accounts
- Leverage any and all Flō resources and team members to build and strengthen client relationships to achieve long-term partnerships by understanding focus and needs, and anticipating them in advance
- Maintain accurate client records, keeping track of any updates and communicating volume, obligations, and timing to the business
- Work with sales and other internal teams to develop strategic account plans and ensure KPIs are being met
- Develop a thorough understanding of Flō’s products and service offerings to better upsell and cross-sell to clients

**Responsibilities**
- As the primary contact, oversee needs qualifications, solution development, proposal generation, negotiations and closing, initiating the order fulfilment cycle and staying aware of post-sales support
- Support and solve problems for clients by understanding and exceeding their expectations
- Illustrate and present the value of products and services to create growth opportunities; may include the compilation and analysis of data to identify trends and justified business cases
- Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
- Follow up with clients regularly to ensure needs are being met and identify opportunities
- Participate in brainstorming, office activities, staff meetings and client meetings, researching and assisting with program development for existing clients and new prospects
- Meet regularly with other members of the team to discuss progress and find new ways to improve business
- Generate progress reports to give to clients and higher-ups within the organization
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
- Participate as needed in networking and leads qualifications to generate new business opportunities
- Maintain professional / technical knowledge by attending educational workshops, new product training, reviewing trade publications, attending conferences/trade shows, business networking, etc.

**Accountabilities & KPIs**
- Build and sustain a weighted pipeline of sales opportunities that will support the achievement of the business’s operating budget
- Sustain an orders backlog of sufficient volume, profitability, and timing to meet the account manager’s portion of the business’s revenue and profit goals
- Rigorous qualification of opportunities and fit to maximize the return on investment of company resources to secure work and elevate proposal win rates
- Participate within and support the overall sales team to share knowledge, learn and make the output of the whole larger than the sum of the parts
- Operate within upper management’s approved investment budgets

**Skills and Qualifications**
- Post-secondary education in engineering (preferably mechanical) or in another technical field
- Minimum 5 years of experience in commercial/industrial HVAC rooftop systems
- Minimum of 5 years in sales and/or customer facing consultative roles
- Project management experience is required
- Excellent relationship and team building skills
- Excellent communication and customer service skills
- Ability to work in a fast-paced and dynamic team-oriented environment
- Self-management skills, ability to work independently, self-directed
- Experienced in customer negotiations
- Experienced in developing and delivering presentations
- Experienced with MS Office Suite including PPT
- Excellent planning and organizational skills

**Preferred Qualifications**
- In-depth knowledge of HVAC systems needs in supermarkets is an asset
- Miller Heiman LAMP Certified
- Mastery of consultative sales techniques
- Professional Engineering and/or Technical Certifications related to Built Environmental Controls

**Conditions of Employment**
- Based in Canada, preferably the Toronto GTA
- Permanent full-time employment
- Travel to job sites, manufacturing facility, and customer locations as required/applicable
- Ability to work from home with a home-based office
- Valid passport: able to travel across North America

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

Schedule:

- 8 hour shift

**Education**:

- Bachelor's Degree (p